Cafe Managers

About the Role

We are seeking an experienced and enthusiastic Café Manager to lead our team at our Wellington Stores and contribute to the continued growth and success of the business.

The ideal candidate will have strong leadership skills, a passion for hospitality, and a hands-on approach to managing daily operations. This role requires a high level of customer service, the ability to manage and motivate staff, and sound knowledge of hospitality operations.

The successful applicant will be responsible for overseeing the day-to-day operations of the store, implementing business strategies, managing staff, maintaining high service standards, and ensuring the business operates efficiently and profitably.

Key Responsibilities

• Take responsibility for the day-to-day operation of TJ Katsu, coordinating kitchen, counter, dine-in, and takeaway services.
• Prepare staff rosters, allocate duties, provide workplace training and monitor employee performance.
• Maintain efficient service standards and promptly address customer feedback or service concerns.
• Work with the kitchen team to plan and review menu offerings, portion standards, pricing and seasonal promotions.
• Manage the ordering of ingredients, beverages, packaging and other supplies within approved budgets.
• Monitor sales, labour costs, food costs, stock usage and wastage, and prepare routine operational reports.
• Maintain accurate POS, cash-handling, inventory and supplier records.
• Ensure the premises and operations comply with applicable food safety, hygiene, employment, and health and safety requirements.
• Coordinate group bookings, catering requests and promotional activities to support business growth.

Job Requirements

To be successful in this role, you will ideally possess the following qualifications, experience, and attributes:

• A relevant qualification in business, management, administration, hospitality, or a related field, or a minimum of two years' relevant work experience.
• Strong leadership, communication, organisational, and customer service skills.
• Strong problem-solving and decision-making skills.
• A proactive, self-motivated, and solution-focused approach.
• Ability to manage and motivate a team in a busy and fast-paced environment.
• Ability to work effectively under pressure and maintain high standards during peak trading periods.
• Strong attention to detail and commitment to quality and customer satisfaction.
• Flexibility to work weekends, public holidays, and variable shifts, as the store operates seven days a week.

How to Apply

Please submit your application, including your resume and a brief cover letter outlining your relevant experience and explaining why you would be a great fit for this role. We are an equal-opportunity employer, and we look forward to receiving your application. Come and be a part of our vibrant team!