Aka Rooftop is a high-end hospitality destination offering an elevated rooftop experience. Known for premium service, exceptional beverages, and a sophisticated atmosphere, delivering memorable experiences in a luxury setting.Front of House Manager to lead our service team and oversee the guest experience on the floor. This is a hands-on role requiring strong leadership, attention to detail, and the ability to deliver seamless service in a high-volume, premium environment.

Willingness to work 30-45 hours per week & 5-6 days per week required.

Physical fitness & good character are important; flexibility as Industry works 24x7 all days of the year including weekends, public holidays & school holidays as per business demands.

Key Responsibilities

  • Lead and manage front-of-house service during daily operations and peak periods
  • Deliver an exceptional, consistent guest experience aligned with premium standards
  • Train, mentor, and develop FOH team members
  • Manage rosters, attendance, and team performance using Tanda
  • Ensure smooth service flow and resolve guest concerns professionally
  • Maintain high presentation and service standards across the venue
  • Work closely with bar and operations teams to optimise performance

About You

    • Proven experience in a similar Front of House Manager or senior hospitality role for at least 3 years.
    • Strong leadership and team management skills
    • Excellent communication and guest engagement skills
    • Well-presented, professional, and calm under pressure
    • Passion for premium hospitality and guest experience
    • Experience using Tanda for rostering, payroll, and workforce management would be an added advantage.

Employer Request: “We prefer a video profile with your application - it helps us get to know you better and may increase your chances of being shortlisted.”

Employer Questions

Your application will include the following question(s):

  • Do you have minimum 3 years of experience as a Front of House Manager or in a senior hospitality role
  • Do you agree to complete the Criminal Record check completed by the Ministry of Justice?
  • Do you consent to undergoing drug and alcohol testing, including random tests?
Apply Now
Save