Receptionists

The role is responsible for providing a friendly, welcoming, and efficient service to all hotel guests, in line with the hotel's vision and values on customer satisfaction.

You are required to provide courteous response to guests requests, play a part in the general running of the front of house desk and help the Front Office Manager to maintain a smooth room booking service.

Your day-to-day tasks also include (but not limited to):

• Answering calls promptly and correctly;
• Greeting guests properly in person or on the phone;
• Allocating rooms;
• Making reservations for groups, FITs and walk-ins;
• Knowledge of services provided by our hotel, services available for surrounding areas, Roomaster system, rooms rates, special rates and hotel room aspects;
• Other routine tasks as per required by the team leader/manager.

For the right candidates, you need to demontrate:

• At least 1-year experience as hotel receptionist, with knowledge of tourism in South Island, New Zealand
• Friendly and welcoming approach with high standard of dress and presentation
• Ability to remain calm in difficult situations or busy/stressful environment
• Ability to work unsupervised
• Excellent interpersonal skills, including pleasant phone manner
• Team working skills and administrative skills
• Ability to use email and booking systems
• Ability to work early in the morning, over the weekends or during public holidays
• Have your own means of transport to work for your shifts.

If this sounds like you, please apply today with your CV and a cover letter.