General Manager/ Venue Manager

D 1313 Limited, trading as The Ashley Hotel, is a vibrant hospitality destination that delivers exceptional guest experiences.

We seek an enthusiastic General Manager/Venue Manager to join our team.

The General Manager/ Venue Manager will be responsible for overseeing and managing all aspects of the business operations, including the restaurant, bar, and accommodation services. This role involves ensuring the highest standards of guest satisfaction, operational efficiency, and profitability while fostering a positive and motivated team environment.

You will perform the below key tasks:

• Oversee daily operations of the restaurant, bar, and accommodation facilities to ensure smooth and efficient functioning.
• Develop and implement standard operating procedures (SOPs) to maintain service quality and operational consistency.
• Planning policy and setting standards and objectives for organisations.
• Providing day-to-day direction and management of organisations, and directing and endorsing policy to fulfil objectives, achieve specific goals, and maximise profit and efficiency.
• Assessing changing situations and responding accordingly by issuing commands and directives to subordinate staff.
• Consulting with immediate subordinates and departmental heads on matters such as methods of operation, equipment requirements, finance, sales and human resources.
• Preparing, or arranging for the preparation of, reports, budgets and forecasts, and presenting them. Ensure profitability across all units.
• Managing the performance of senior staff; may undertake responsibility for some or all of accounting, sales, marketing, human resources and other specialist operations
• Monitor inventory levels in all the departments/divisions.
• Supervise housekeeping and maintenance teams to uphold high accommodation standards.
• Analyze sales and revenue data to identify trends and implement strategies to increase revenue streams.
• Oversee pricing strategies for food, beverages, and room rates based on market analysis and business goals.
• Recruit, train, and manage staff for the restaurant, bar, and accommodation services.
• Provide leadership, motivation, and performance evaluations to ensure a productive and engaged workforce.
• Ensure compliance with labor laws, health and safety regulations, and other industry standards.
• Ensure exceptional customer service across all areas of the business, addressing guest feedback promptly and professionally.
• Monitor and enhance the guest experience by implementing guest satisfaction surveys and reviews.
• Develop and execute marketing strategies to attract new customers and retain existing ones.
• Collaborate with marketing teams to promote events, special offers, and seasonal packages for the restaurant, bar, and accommodation.
• Build partnerships with local businesses, tourism boards, and online booking platforms to enhance visibility and occupancy rates.
• Conduct regular audits to identify and mitigate risks across operations.
• Maintain accurate records for licensing, permits, and inspections.

You are required to work a minimum of 40 hours per week and will be paid between $35 and $38 per hour.

Requirements for the role:

5 Years of relevant work experience is mandatory.
Relevant Tertiary qualification in Hospitality Management, Business Administration, or a related field.
Manager’s certificate is required.
Strong leadership and team management skills.
The knowledge of hospitality operations, including food and beverage services and accommodation.
Exceptional communication and interpersonal skills to manage staff and interact with guests.
Problem-solving skills and ability to work under pressure.
Able to remain calm in a difficult situation
Hardworking and passionate individual
Attention to detail and Multi-Tasker