Manager

Minimum 30 hours per week 

Duties Include  

• Assists in overseeing Store Operation (FOH and BOH)
• Ensure Store Log Book and/or any electronic reporting system introduced is completed and signed off
• Comply with the Liquor Licensing Act 2012
• Assists Store Manager & Franchisee in Recruiting, Inducting and training all FOH team members
• Assists in creating team member rosters, calculating hours for payroll, daily banking, cash up
• Ensures maximum productivity and profitability by minimizing wastage and controlling labour cost
• Ensures all menu items are prepared and presented as per Excellent Coffee and Good Food Manuals and available throughout the entire trading day
• Ensures FOH hygiene and cleanliness is maintained to the highest standard by complying with cleaning and maintenance schedules
• Ensures Food Safety Requirements are in place according to the Food Control Plan
• Ensures Workplace Healthy and Safety Regulations are followed by all FOH team members
• Ensures the cleaning and wash-up area work load is shared and completed by BOH & FOH team members
• Is on call for all emergencies and any unexpected Store or Staffing requirements
• Maintains high level of customer service and satisfaction
• Promoting sales through effective marketing, retail merchandising and selling procedures in conjunction with the Store Manager and Franchisee

Qualifications & Knowledge 

• Qualification in management
• General Manager’s Certificate (if licensed premises)
• Current First Aid Certificate (recommended)
• Knowledge of current Workplace Health and Safety Regulations
• Detailed Knowledge of all Store Operations
• Detailed and up to date knowledge of Food Control Plan
• High Level of Literacy and Numeracy

Skills 

• Understand, follow and ensure all team members adhere to Policies and Procedures, Mission Statement and Core Values
• Understanding, following and training Good Food, Great Service & Excellent Coffee Manuals
• Working hands on and alongside team members as required to ensure consistent standards are provided at all times
• To be able to follow, delegate and oversee daily and weekly systems and procedures to ensure a high level of presentation, hygiene, service, product quality and food safety
• To be able to establish and maintain clear lines of communication with team members, Store Manager, Franchisees, Support Office and Suppliers
• To be able to communicate with suppliers, ensuring correct and quality of product is received
• To ensure all equipment is regularly cleaned and maintained in a safe manner
• Able to provide a positive team environment through communication, training and feedback
• To be able to effectively discipline team members as required in conjunction with the Store Manager and Franchisee and in line with Policies and Procedures and legal requirements
• To be able to perform administrative duties e.g. reports, invoices, e-mails
• To be able to understand, control and explain any discrepancies in operational expenses. e.g. stock, wastage, cash flow, wage costs, COG's
• To be a silver qualified Barista.

Attitude 

• Professional enthusiastic attitude
• Focused on Consistency and providing Good Food Great Service, Excellent Coffee at all times
• Pro-active & self driven to actively learning Manuals and Procedures (Good Food Manual, Food Control Plan, Excellent Coffee)
• Accepts, adheres to and practices Mission and Core Values
• Reliable and Flexible
• Trustworthy with a high level of integrity

Key Performance Indicators (KPI's) 

• Store running efficiently and profitably with all controllable costs in line with targets
• All of standards and policies being embraced, implemented and adhered to
• Maintains customer satisfaction with no formal complaints received
• Minimize turnover by retaining team members through ongoing training, development and by ensuring team is motivated and engaged with our brand
• Having a succession growth plan in place for key team members
• Passes Council Inspection an A Grade and 100% score
• Demonstrates and practices personal presentation which is professional and appropriate to a senior position
• Requests a time for a quarterly Personal Performance Review to be conducted by the Franchisee and/or Store Manager (if applicable)