Job Description:

Our well-established motel is looking for a motivated and customer-focused Assistant Manager to join our team! As the Assistant Manager, you'll work closely with the Motel Manager to ensure the smooth day-to-day operations of the property. Your role will include supervising staff, maintaining high guest service standards, and handling administrative tasks. You’ll be a hands-on leader who leads by example and ensures our guests feel welcome and well taken care of.

  • Location: Rotorua
  • Competitive salary 28-35 per hours, depends on your skills and experiences
  • Employment Type: Full-Time
  • Start Date: As soon as possible

What We Offer:

  • On-site accommodation options (if needed)
  • Opportunity for growth and advancement
  • Supportive work environment
  • Employee discounts and benefits

Responsibilities:

  • Assist in overseeing daily operations of the motel
  • Supervise front desk, housekeeping, and maintenance teams
  • Train, coach, and schedule staff
  • Handle guest complaints and special requests
  • Monitor room availability, occupancy rates, and pricing
  • Manage inventory and supplies
  • Ensure compliance with safety and cleanliness standards
  • Support in budgeting and expense control
  • Report to and collaborate with the Motel Manager regularly

Requirements:

  • Prior experience in hospitality, front desk, or customer service (management experience is a plus) for at least 3 years
  • A relevant qualification at NZQF level 5 or higher
  • Available to work on weekends and public holidays when required
  • Strong leadership and communication skills
  • Ability to multitask and stay calm under pressure
  • Familiarity with booking systems and basic computer skills
  • Flexible schedule, including availability on weekends and holidays
  • High school diploma or equivalent (Hospitality or Business degree preferred)
  • Positive attitude and strong work ethic

Send your resume and a brief cover letter to apply. Be part of a team that values service, hospitality, and community. We can’t wait to meet you!

Screening questions:

1. Are you currently in New Zealand?

2. Are you a New Zealand citizen or resident?

3. Do you have unlimited work rights in New Zealand?

4. Do you need an employer’s assistance to obtain a new visa to work for a new employer?

5. Can you work more than 30 hours per week?

6. Are you available to work nights, weekends, and public holidays?

7. Do you have work experience in motel management or business management?

8. Do you have any qualifications in hospitality or business management?

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