We are seeking an Administration & Facilities Coordinator to join our Wellington site on a Part time basis.

About the Role:

This role is essential in ensuring smooth operations, robust security, and excellent customer service. You will be the go-to person for managing site security, processing credits, overseeing fleet administration, addressing customer service inquiries, and coordinating site maintenance.

Key Responsibilities:

  • Site Security & Compliance: Conduct daily security checks, manage key and device control, and ensure adherence to security protocols.
  • Credit & Returns Management: Process returns and collections, handle credit processing in Salesforce, investigate missing goods, and check if returned stock can be resold.
  • Fleet Administration: Conduct bi-weekly truck inspections, manage POD charging cables, and maintain fleet cleanliness.
  • Customer Service & Support: Respond to National Support calls, process urgent orders, and arrange "fix-up" deliveries using Uber.
  • Site Maintenance Coordination: Liaise with contractors to organise timely repairs for any site damages.

About You:

  • Experience: 3+ years in customer service or administrative roles within a New Zealand based business
  • Skills: Excellent attention to detail, strong organisational and problem-solving abilities.
  • Attitude: A proactive, responsible, and independent team player.
  • Communication: Strong written and verbal communication skills, with a focus on customer service.
  • Technical Proficiency: Comfortable using new software (Salesforce experience is an advantage, but not mandatory).

Working Hours:

  • Monday to Friday: 2:00 PM – 6:00 PM
  • Saturday: 11:30 AM – 5:00 PM

What You Can Expect: At Service Foods, we are dedicated to creating a positive and dynamic work environment where our core values—creativity, resilience, inclusivity, collaboration, work ethic, and humility—guide everything we do. These values shape how we work and grow together as a team.

We offer a competitive salary, comprehensive benefits, and opportunities for career development in a growing, supportive environment.

About Us: Service Foods is one of New Zealand’s largest family-owned and operated food service distribution businesses. We import products from over 20 countries and provide close to 14,000 foodservice products nationwide. With over 800 team members, 220 trucks, and 15 strategically placed branches across New Zealand, Service Foods is a leader in the industry.

Learn more about us at: www.servicefoods.co.nz

Apply Now: If you are a motivated individual with a passion for administration, customer service, and project coordination, we would love to hear from you! Please submit your resume and a cover letter online, detailing your relevant experience and achievements.

Eligibility: Applicants must have NZ citizenship, residency, or a valid work visa.

Pre-Employment Checks: Successful candidates will be required to complete pre-employment checks, including employment references, government agency verifications (Ministry of Justice and ACC), and alcohol and drug testing conducted by an accredited provider for workplace substance testing in New Zealand.

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