Store Manager is responsible for the smooth operation of the retail deponment in our restaurants and takeaway outlets. The person has the discretion on all areas of the department, including but is not limited to, product mix, stock level and purchasing, in-store promotions, and production. The person also has the discretion to decide a set price and discount as long as the sales target is achieved and the sound margin is maintained.

Store Manager's Job description

  • Determine the selection and volume of goods;
  • Ensure the sufficient supply of goods;
  • Ensure all food recipes and procedures in the in-store production are followed;
  • Maintain the highest quality and consistent product standards;
  • Taste food products and beverages regularly for quality assurance;
  • Monitor and implement ordering stock and the quality of goods;
  • Ensure smooth day-to-day operation;
  • Plan purchases of goods, ingredients and other supplies;
  • Plan in-store marketing;
  • Set prices considering affecting factors;
  • Plan and execute in-store sales promotions;
  • Communicate all new product information effectively and efficiently;
  • Respond to customer enquiries by phone, in person and online;
  • Liaise with directors, other managers and staffs and suppliers for a smooth store operation;
  • Identify and respond to customers’ requests;
  • Oversee and manage the company’s service;
  • Set up and review the procedures in customer service;
  • Follow up with customers as and when required to ensure customer satisfaction;
  • Handle customers’ complaints and make decisions on remedies if required;
  • Support the company’s administrative tasks as and when required;
  • Proactive in solving customer problems and satisfying customers in carious situations;
  • Control costs of goods, inventory levels, labour, supplies and expenses;
  • Plan the budget;
  • Optimise the overheads and labour costs by controlling staff allocation;
  • Manage financial transactions;
  • Maintain proper loss presentation standards;
  • Ensure all team members are educated on our goods and services provided;
  • Assess the performance of team members;
  • Identify staffing, recruiting, interviewing, hiring, and training needs of qualified candidates;
  • Facilities are ongoing training and development of current staff;
  • Monitor, coach and encourage team members to meet Hello sushi service standards;
  • Be involved in staff recruitment;
  • Ensure the operation is compliant to occupational and safety health (OSH) and protect team member’s health and safety in the workplace.
  • Promote safe work habits and identify and resolve potential safety hazards;
  • Identify and record health and safety incidents;
  • Ensure the enforcement of food hygiene regulations including Food Control Plan;

Store Manager's Required Skills;

  • Three years work experience or equivalent qualification relevant to assigned tasks;
  • Experience in a complex, fast-paced environment;
  • Good command of English to carry out the assigned duties;
  • Team workers;
  • Knowledge in Japanese food and beverage culture as well as hospitality business in an asset;
  • Relevant New Zealand work experience is an advantage;


Please send your CV with Cover letter first. No contact by phone or in person is allowed until requested. The position you apply for and your visa status must be clearly stated in your CV or Cover letter. Otherwise, your application till not be considered. Further information may be requested in CV screening. Selected applicants will be invited for an interview.

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