Pacific Motel Limited is seeking a motivated and experienced Accommodation Manager to oversee the day-to-day operations of our motel. The successful candidate will ensure a high standard of guest service, manage accommodation facilities efficiently, supervise staff, and maintain financial and operational goals in line with company objectives.

This is a full time role with minimum 30hrs gauranteed each week

Key Responsibilities

  • Supervising and coordinating the activities of reception, housekeeping, and maintenance staff to ensure smooth day-to-day operations.

  • Ensuring guests receive prompt and high-quality customer service, handling complaints, and resolving issues to ensure guest satisfaction.

  • Overseeing reservation systems, managing room allocations, and maintaining accurate booking records.

  • Monitoring and controlling budgets and expenditure, including setting room rates and managing operating costs.

  • Recruiting, training, and supervising staff, scheduling shifts, and ensuring compliance with health and safety standards.

  • Developing and implementing policies, procedures, and service standards to maintain quality and consistency in operations.

  • Managing maintenance and repair of facilities and liaising with contractors as required.

  • Ensuring compliance with applicable laws and regulations, including fire safety, licensing, and employment laws.

  • Promoting the motel through marketing activities, online listings, and working with tourism-related networks to maximize occupancy.

  • Preparing financial reports, maintaining occupancy records, and reporting to senior management/directors.

Skills and Experience Required

  • Proven experience in a management role is essential (minimum 3 years preferred).

  • A relevant diploma qualification at level 5 or above can substitute the work experience requirements.
  • A bachelors in any discipline is a big advantage considering the nature of this role but not a mandatory requirement.

  • Strong leadership and team management skills.

  • Excellent communication and customer service abilities.

  • Good understanding of financial and administrative management.

  • Knowledge of booking/reservation systems and property management software is an advantage

  • Ability to handle pressure, resolve conflicts, and maintain high standards.

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