Operation Manager

At Professional Cleaning Ltd, we pride ourselves on delivering exceptional commercial cleaning services across Christchurch. We're a trusted service provider for both public and private sector clients, including major government contracts. Our mission is simple: maintain the highest hygiene standards, deliver reliable service, and treat every site like it's our own.

The Role:

We're currently looking for a highly capable and experienced Operations Manager to oversee daily operations, lead our growing team of 20+ cleaners, and manage key commercial projects. The ideal candidate will bring hands-on experience in commercial cleaning, strong leadership qualities, and a sharp operational mindset.

Key Responsibilities:

- Plan , organises , coordinates and oversees the day-to-day operational activities across multiple cleaning sites
- Lead, support and supervise a team of cleaning staff, including recruitment and onboarding
- Train and upskill newcomers to meet company and health & safety standards
- Ensure high cleaning standards and service delivery for government and private sector clients 

-Coordinates with client about the implementation of repairs and maintenance of a facility

- Conduct site audits, manage KPIs, and troubleshoot operational issues as they arise
- Manage supplies and oversee chemical usage in accordance with safety regulations
- Maintain compliance with all relevant Health & Safety legislation and procedures
- Liaise professionally with clients and represent the company with integrity

-Develops and implements plans and procedures for our business 

-Monitors and evaluates the performance of our services with the client 

-Manages contracts and service agreements for the cleaning services that we provided 

- Work closely with senior management on business improvement strategies

-Manages the handling of customer complaints and resolves issues

-Oversees and maintains the inventory of supplies and equipment needed for our cleaning team 

Key Requirements:

- Minimum 3 years' experience in commercial cleaning (hands-on knowledge essential)

- And also at least 1 year in a supervisory or management role
- Proven track record managing multiple sites and teams
- Strong understanding of Health & Safety regulations and cleaning standards
- Excellent people skills - approachable, assertive, and a natural leader
- Confident in training and onboarding new staff
- Basic knowledge of cleaning chemicals and their appropriate use
- Good administration and time management skills
- Fluent in English - written and spoken
- Diploma in Business Management or similar (preferred but not essential)

- Full NZ Driver's License