Hotel Service Manager

Title: Hotel Service Manager
Location: Te Anau, Southland
Job Type: Permanent Full-time (Minimum 30 hours per week)
Pay Rate: $29–$32 per hour (based on experience)

Overview:
A well-established and welcoming accommodation provider in Te Anau is looking for an experienced and detail-oriented Hotel Service Manager to join their team. Located near the scenic Lake Te Anau, the property serves as a base for travelers exploring Fiordland National Park and the surrounding natural beauty.

Position Summary:
This permanent full-time position requires you to oversee all aspects of daily hotel operations. You will lead and support a diverse team across multiple departments, ensuring excellent customer service, efficient operations, and a high standard of hospitality.

Key Responsibilities:

· Team Management: Supervise, train, and mentor staff in reception, housekeeping, and food service departments.

· Guest Services: Ensure outstanding service delivery; handle guest requests, complaints, and special needs professionally.

· Operational Oversight: Coordinate front desk processes, housekeeping schedules, and maintain consistent service standards.

· Financial Support: Assist with budgeting, payroll, and cost control for service-related expenses.

· Health & Safety Compliance: Ensure full compliance with all health and safety regulations; address any issues proactively.

· Event Coordination: Plan and manage group bookings, special events, and functions.

· Reporting: Provide regular operational reports to senior management, highlighting performance, issues, and improvement opportunities.

Qualifications & Skills:

· Minimum of 3 years of experience in a hotel or hospitality management role.

· A diploma or degree in hospitality management, business, tourism, or a related field is preferred.

· Strong leadership and team management skills.

· Excellent interpersonal and communication skills.

· Ability to work well under pressure and manage multiple tasks effectively.

· High attention to detail with a focus on service excellence.

· Proficiency in hotel management systems and basic financial reporting.

· Sound knowledge of hospitality industry health and safety standards.

Benefits:

· Competitive hourly wage based on experience.

· Career advancement opportunities within the organization.

· Work in one of New Zealand’s most beautiful natural locations.

Eligibility:
Applicants must currently be in New Zealand and be a New Zealand citizen, resident, or hold an unrestricted legal right to work in New Zealand.

How to Apply:
If you meet the above qualifications and are interested in this opportunity, please click APPLY or send your CV to humphreylhp@gmail.com