Supervisor

Key Responsibilities:
·                Undertake all general administration and operational tasks of the office.
·                Maintains office services by organizing office operations and procedures.
·                Responsible for all the operations and routine tasks need to be done from the office.
·                Allocate the work to the staff and workflow management.
·                Management and allocations of tasks and resources for the staff.
·                Maintains office efficiency by planning and implementing office systems, equipment and procurement.
·                Designs and implements office policies by establishing standards and procedures.
·                Plan and review the work to ensure you are meeting the goals of the business.
·                Planning and setting priorities of services provided by the office.
·                To ensure staff have the equipment’s and tools they require to perform their duties.
·                Arranging all necessary items for the smooth running of work.
·                Ensure all items are fully always stocked.
·                Completes operational requirements by scheduling and assigning employees, following up on work results.
·                You are responsible for prompt and efficient maintenance of company assets.
·                Able to manage most of the company documents on the computer.
·                The office resources are used in effectively and efficiently.
·                Managing the general accounts of the office as per the requirements.
·                Maintain all the documentation at the office.
·                Filing and maintain necessary records in the office.
·                Dealing with and rectifying customer complaints.
·                Facilitate resolution of problems with the clients and issues.
·                Have a driver licence and willing to travel as per the requirement of the office.
·                In addition to managing the staff you are required to arrange the recruitment and training as and when required.
·                Provide mentoring and ongoing coaching for the staff.
·                Develop and maintain staff rosters, arrange relieving staff and keep the weekly hours of the staff under control.
·                Answer the queries for the staff related to their work, payroll and working out resolutions for any problems that arise.
·                Ensure that the staff complies with relevant codes of conduct, industry regulation and legislation, including Health and Safety requirements.
·                You need exceptional planning skills, to organise the work and reach towards the company goals.
·                Other work as directed by Director.

Position Details:
•            Location: Lower Hutt
•            Hours: Full-time, Permanent Position
•            Hours per week: 30
•            Hourly payrate: $24.70 per hour

Qualifications:
·                Qualifications relating to Diploma or higher level in business or management essential.
·                Work experience in commercial cleaning sector in any position for atleast 3 years or more.
·                Broad understanding commercial cleaning sector is an advantage.
·                Committed to providing exceptional customer service across all channels – written, phone and face to face.    
·                The ability to communicate clearly and concisely, varying communication style depending upon the audience.
·                Willingness to assist and support others as required and get on with team members.
·                Accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.