Motel Manager (MLQT)

MLQT Limited trading as Melbourne Lodge Queenstown are currently looking for a Motel Manager to join thier Team.

Company: MLQT Limited

Pay Rate: $32 per hour

Minimum: 30 hours per week

Would prefer:

Minimum 2 to 3 years of relevant experience - or - relevant qualification

Duties

• Administering and coordinating front-office duties, room service and housekeeping duties
• Assigning duties to motel personnel, evaluating staff performance and ensuring that they adhere to company rules and regulations
• Managing motel facilities and enforcing strict compliance with health and safety standards
• Overseeing security arrangements and maintenance of the motel facilities
• Conferring and cooperating with motel personnel for the Lodge’s optimum efficiency, responding to queries regarding motel services and policies
• Planning and collaborating with suppliers, travel agencies, event/conference planners and other relevant external parties for hotel bookings
• Managing budget and financial activities
• Promoting and marketing the business
• Providing tourist information and facilitating booking tours if required
• Handling customer feedback, complaints and compliments
• Interviewing, hiring and training motel staff
• Perform any other tasks required by the Employer
• Entire Motel Management
• Property Management (Repair & Maintenance)
• Includes everything present on the property
• Staff Management (Human Resource)
• Reception Staff
• Housekeeping Staff
• Preparing Rosters
• Preparing Timesheets
• Staff hiring
• Staff firing/disposal
• Staff disputes
• Complete Staff management
• Stock & Inventory Management
• Ordering supplies
• Amenities
• Linen & Towels
• Furniture
• All other supplies
• Motel Business Management, Daily:
• Market analysis
• Room Rate updates
• Responding to emails and relevant requests
• Responding to guest requests
• Responding to guest messages on OTA's
• Supplementing the housekeeping team on a daily basis
• Supplementing the reception team
• Guest Relations, managing:
• Bookings
• Complaints
• Compliments
• Requests
• Arranging activities, bookings
• Airport transfers
• All other guest requests
• Night Duties, After hours:
• Answering the phone calls
• Guest requests
• Guest Complaints
• Room Repair & Maintenance
• Check-ins & Check-outs
• Selling rooms
• All other matters that require your attendance after-hours
• Reporting:
• Consistent reporting to the Employer or any representative of the Employer, of all matters taking place at your place of employment

Please get in touch we would love to hear from you.