Job Description:

Our well-established motel is looking for a motivated and customer-focused Assistant Manager to join our team! As the Assistant Manager, you'll work closely with the Motel Manager to ensure the smooth day-to-day operations of the property. Your role will include supervising staff, maintaining high guest service standards, and handling administrative tasks. You’ll be a hands-on leader who leads by example and ensures our guests feel welcome and well taken care of.

  • Location: Rotorua
  • Competitive salary 28-35 per hours, depends on your skills and experiences
  • Employment Type: Full-Time
  • Start Date: As soon as possible

What We Offer:

  • On-site accommodation options (if needed)
  • Opportunity for growth and advancement
  • Supportive work environment
  • Employee discounts and benefits

Responsibilities:

  • Assist in overseeing daily operations of the motel
  • Supervise front desk, housekeeping, and maintenance teams
  • Train, coach, and schedule staff
  • Handle guest complaints and special requests
  • Monitor room availability, occupancy rates, and pricing
  • Manage inventory and supplies
  • Ensure compliance with safety and cleanliness standards
  • Support in budgeting and expense control
  • Report to and collaborate with the Motel Manager regularly

Requirements:

  • Prior experience in hospitality, front desk, business management, or customer service (management experience is a plus) for at least 3 years
  • A relevant qualification at NZQF level 5 or higher
  • Available to work on weekends and public holidays when required
  • Strong leadership and communication skills
  • Ability to multitask and stay calm under pressure
  • Familiarity with booking systems and basic computer skills
  • Flexible schedule, including availability on weekends and holidays
  • High school diploma or equivalent (Hospitality or Business degree preferred)
  • Positive attitude and strong work ethic

Send your resume and a brief cover letter to apply. Be part of a team that values service, hospitality, and community. We can’t wait to meet you!

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