We are a comfortable, quality motel located in Kaikōura, and we are looking for a full-time Manager to oversee and manage the daily operations of our business independently.You will be responsible for ensuring the smooth day-to-day running of the motel, delivering exceptional guest experiences, and maintaining high operational standards.

Position: Motel Manager (Full Time Permanent)

Work Location: Kaikoura

Company name: Lysun New Zealand Company Limited

Trading Name: Willowbank Motel

Working Hours: 40 hours per week(Minimum 30 hours guaranteed)

Pay rate: $31 - $35 per hour

Requirements

You will have either:A relevant qualification at NZQF Diploma level or higher in Hospitality, Business, Management, or Commerce, OR  3 years’ relevant work experience in a similar role.

Skills & Attributes

Proven management, marketing, customer service, and communication skills

Flexibility with working hours, including availability on weekends and public holidays as required

A high level of responsibility, reliability, and attention to detail

A genuine passion for the hospitality industry

Job Responsibilities

1. Supervise the reception and reservation activities, including check-in and check-outs.

2. Supervise the housekeeping activities on a daily basis to ensure the guest rooms meet high cleanliness and presentation standards

3. Allocate tasks to staff , provide guidance and ensure staff maintain quality standard.

4. Ensure exceptional customer service is delivered at all times.

5. Deal with customer's complaints and concerns in a timely and professional manner.

6. Review and assess customer satisfaction via google reviews and other booking platforms.

7. Oversee and coordinate the property maintenance and guest room repairs.

8. Supervise security of the motel and ensure the safety of the guest by reviewing and supervising security arrangements.

9. Provide local tourism information to customer and help arrange tours and transportation when required.

10. Determine goods and services to be provided and set room rates in line with market demand.

11. Manage the motel's accounting including the account receivable and payable.

12. Oversee the purchasing activities and maintain positive relationship with suppliers.

13. Responsible for interviewing, recruiting and staff training.

14. Ensure compliance with all government regulations, including occupational health and safety regulations.

If you are interested in this position please contact us today. To help us facilitate the recruitment process, please indicate your visa status (residence visa/citizen, work visa) on your CV

 

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