Service Coordinator – based in modern Wiri based office

We’re looking for an exceptionally organised and customer-focused Service Coordinator to manage the schedule, travel, and workflow of Service Technicians across the North Island, while delivering high-quality administrative support.

Join a leading global packaging company with a strong engineering focus, based at their South Auckland head office, and play a pivotal role in keeping their service operations running smoothly.

About the Company

Supplying cutting-edge packaging machinery and solutions to food manufacturing plants nationwide, this company is a leader in innovation, quality, and service. In the Machinery Service & Parts division, you’ll be the key link supporting a team of 8–10 Service Technicians, ensuring seamless coordination and exceptional customer experiences.

Why Work Here?

  • Supportive, social, high-energy company culture – you’ll never be bored

  • Excellent induction and ongoing training

  • Modern offices and systems

  • Competitive salary plus 9% superannuation / KiwiSaver

  • Early start / early finish – Monday to Friday, 7.30am–4pm

About You

  • 3+ years in a busy, fast-paced coordination role – scheduling and multi-tasking are second nature

  • Confident on the phone – you coordinate verbally, then follow up in writing with precision and attention to detail

  • Previous experience scheduling service technicians (advantageous)

  • Experience liaising with engineers or similar technical professionals (advantageous)

  • Highly motivated self-starter with initiative and problem-solving skills

  • Clear, professional communication – written and verbal

  • Confidence dealing with technicians, internal teams, and top-tier customers – firm, fair, and friendly

  • Experience booking travel and managing technician time efficiently, with strong NZ geographical knowledge

  • Proficiency in Microsoft Office (Excel essential); SAP knowledge an advantage (can be taught if MS skills are excellent)

  • Experience preparing quotes, invoices, and reports

  • Willingness to learn technical documentation for packaging machinery and parts

  • Flexibility for occasional weekend or after-hours calls

  • “Can do” attitude, upbeat personality, energy, and plenty of initiative

  • Works autonomously and as part of a team – enjoys a laugh while getting results

 The Role

  • Schedule technicians for repairs, preventative maintenance, and follow-up work, updating SAP and FSM

  • Build strong relationships with staff and customers, positioning the company as the partner of choice

  • Provide administrative support to the Service Manager

  • Organise travel, accommodation, and process expenses for approval

  • Code and enter expenses into SAP

  • Maintain and update parts lists for each machine with technician input

  • Coordinate with technicians, parts staff, and warehouse staff to ensure spare parts availability

  • Collate Operations department timesheets

  • Prepare SAP quotes and service invoices

  • Assist with creating customer Preventative Maintenance Agreements

  • Generate weekly updates and reports

  • Provide after-hours administrative support for urgent customer needs (as required)

Please note:

  • Occasional after-hours work applies; a phone and laptop will be provided.

  • Only candidates currently in NZ with valid work rights will be considered

  • Due to the high volume of applications, we appreciate your interest; however, only shortlisted candidates will be contacted within 5 working days.

How to Apply
Please apply here, ideally with your CV in Word format. A cover letter is not required.

Your contact for this role is  📧 chanelle@kingsrecruitment.co.nz
📞 09 600 5151

 

Employer Request: “We prefer a video profile with your application - it helps us get to know you better and may increase your chances of being shortlisted.”

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