Imperial College of New Zealand is a Private Training Establishment (PTE), registered and accredited by the New Zealand Qualification Authority (NZQA). NZQA is confident in the educational performance and capability in self-assessment of Imperial College of New Zealand.

We’re looking for a proactive and enthusiastic Student Services Manager to join our team in Auckland CBD. This is a full-time, permanent role suited to someone who enjoys working in a fast-paced education environment, thrives on helping others, and has strong communication and organisational skills. You are required to work form Monday to Friday, from 9Am to 5Pm. Your working hours will be minimum of 30 Hours to a maximum of 40 hours.

About the Role

You’ll be supporting our domestic and international students throughout their journey—from enrolment to graduation—while contributing to key events, marketing, compliance (document preparation) and student welfare initiatives.

Key Responsibilities

  • Support domestic and international enrolments
  • Assist with lead follow-up and student recruitment
  • Attend expos and presentations
  • Support short course administration
  • Lead the Student Ambassador Programme
  • Help students with Study Link applications
  • Assist with graduate tracking and reporting
  • Support front office operations and student orientations
  • Assist with community outreach and events
  • Respond to agent inquiries and applications
  • Support homestay/accommodation needs for international students
  • Promote and assist with student welfare and wellbeing
  • Prepare education, agent and student agreements

 

What We’re Looking For

 

  • Min 2 years of experience in student services, administration, or a customer-facing role OR Level 5 OR higher qualification
  • Excellent communication and relationship-building skills
  • Confident using social media platforms for engagement
  • Strong organisational skills with attention to detail
  • A proactive and positive attitude with a willingness to learn
  • Experience in education or working with young people is an advantage
  • A preference for candidates with a degree in Psychology, Business Administration or Law

Salary can be negotiated as per your proven experience level; it will range from $29 per hour to $35 per hour.

If you think this is the right position for you then we would love to hear from you with your updated CV.

 

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