Where? Central Auckland, malls, spectacular harbour, abroad accommodation options, and public transport right out the door helping serve thousands every week.

We are looking for multiple full-time experienced Restaurant Department Managers. A flexible work environment to suit the needs of all including day / night shifts and the busy weekends.

Based at McDonald's Britomart (Cnr Queen And, Galway Street) and McDonald’s Queen Street (268 Queen Street, Auckland) and McDonalds Quay Street (12 Quay Street, Auckland)

Responsibilities:

In addition to assisting with shift management, Restaurant Department Managers develop specialised expertise in the areas of Product and Quality Management, Customer Experience Management and People Performance Management with sole responsibility for these areas.

Hours: Minimum 32.5 hours per week working for FRG Investments Limited.

Overall responsibilities include:

  • Delivering outstanding hospitality, sales, people practices and profit on shifts and ensuring every customer has a memorable McDonald's experience.
  • Managing employees to ensure restaurant operations and procedures are adhered to.
  • Engaging with Crew and fellow managers to deliver great business outcomes by bringing the Macca's experience to life on each shift. Build a customer experience culture with everyone coming in – make this a memorable visit!
  • Leads the compliance for all safety and security standards which includes investigating all incidents and taking corrective actions to ensure a safe working environment for all employees and customers. 
  • Guarantee the restaurant is appropriately staffed with well-trained and happy staff from hiring through to performance management where required.
  • Ensure the restaurant is stocked with sufficient product and that the kitchen is operating effectively to serve gold standard food, to every customer.
  • Ensure all equipment is working and maintained using approved McDonalds contractors.
  • Create strategies to balance day-to-day activities with long-term restaurant business plans.
  • Develop detailed sales and profit plans and monitor plans for executing projects on time and within budget.
  • A data driven marketing and pricing plan is to be developed using real time customer feedback working with local contractors to appropriate signage and other resources to support.  

(A detailed job description is available upon request)

Qualifications/experience:

To be considered for a Restaurant Department Manager role applicants should have at least two years’ experience at department manager level, (minimum of DLM and 2 McDonald’s department qualifications). Attended the CEC, PQC or PPC training courses (or equivalent).

Desired personal attributes:

  • We are looking for motivated reliable leaders that have great leadership attributes, a strength and passion for customer service, excellent literacy and computer skills and a willingness to learn through our traineeship pathway.
  • Use initiative and build others confidence in your ability to lead a large team of 70+ employees.
  • High degree of integrity and role model all McDonald’s Policies (Respectful Workplace Policy, social media Policy), labour laws, security and safety procedures.
  • Passion for personal development and training others.

 In order to be considered for this role:

  • All applications must have evidence of their right to work in NZ.
  • Applicants will need to upload copies of their CVs along with evidence of their relevant McDonald’s qualifications and any written employment references which confirm relevant work experience.
  • Contactable referees must be stated on the CV. CVs which simply say “referees available on request” will not be considered, because referee details are specifically being requested as part of the application process. 

·        Note: Current McDonald’s employees must seek approval from their Franchisee and/or Supervisor; without this approval you will not be considered for any of the available roles. 

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