Clinical Team Administrator / Scheduling

You'll play a crucial role in ensuring patients move smoothly through their healthcare journey by providing efficient clinical administrative support. This is an excellent opportunity to contribute to a high-performing national and regional team committed to delivering outstanding patient care.

The Role:

• Managing incoming mail (electronic and postal) and enquiries in a timely and professional manner
• Handling referrals in line with service protocols and national policies
• Supporting clinic scheduling: managing waiting lists, preparing appointment letters, and confirming appointments with patients
• Collaborating with clinical staff to optimise the patient appointment process
• Maintaining and updating databases with high accuracy, acting as a system super-user to support your team
• Upholding patient confidentiality and document integrity at all times

The Ideal Candidate:

• Proven experience working with patient information in a clinical or healthcare setting
• Strong administrative skills and attention to detail
• Proficiency in Microsoft Outlook, Word, and Excel
• Understanding of medical terminology and familiarity with hospital systems for managing patient data
• Excellent written and verbal communication skills
• A professional, empathetic, and confident manner when dealing with patients
• A collaborative mindset and the ability to work effectively within a team
• Awareness of Te Tiriti o Waitangi and its application within the healthcare environment
• Knowledge of the New Zealand health system and commitment to patient privacy and confidentiality

If you're looking for a rewarding role where your organisational skills and healthcare knowledge can truly make a difference then apply now to be considered.