Supervises daily and overall store management. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains standards of restaurant quality and security. Recruits staff and oversees the training program. Responsible for inventory and money control systems – may establish inventory schedules. Responsible for local marketing initiatives – may contact prospective customers to promote sales. Maintains business records. Exceptional customer service is a major component of this position.

TASKS AND RESPONSIBILITIES:

1

2.  Manages a staff of approximately 4 to 12. Assigns, oversees and evaluates work. Recommends promotions, transfers, or termination for all employees. May conduct written and verbal staff evaluations.

3. Over sees all day-to-day operations of the store

4.  Is the First point of contact for all Team members

5.   Ensures the store is fully staffed at all times and liaisons with all team members to fill shifts as required Ensuring the store is never closed at any stage during its normal business hours.

6.  Maintains and maximizes all third-party ordering.

7. Ensures that all KPI targets that have been set are met within the given time and maintained from week to week.

8. Maintains all stock from point of ordering to the point of sale

9.  As Needed, supervises food preparation to ensure that food safety and operations standards are maintained.

1. Coordinates and supervises staff so that standards of cleanliness are maintained as outlined in the SUBWAY® Operations Manual

1. Maintains and communicates stationery required in advance.

1. Performs paperwork duties and orders product on time

1. Assists with planning of special events and promotions.

1. Oversees all day-to-day operations of the store

1. Completes banking as required in the absence of the franchise owner.

1. Assists with completing and posting the staff work schedules.

1. Recruit, reward, and terminate staff as needed.

1. Communicates changes of food preparations formulas, standards, etc. to staff.

1. Ensures that all local fire, building, health and food safety codes are maintained, and company safety and security policy are followed.

2. Maintains business records as outlined in the SUBWAY® Operations Manual.

2. Analyses business records to increase sales.

2. Supports local and national marketing initiatives.

2. Identifies and contacts prospective customers to promote sales.

2. Completes online coursework on the University of SUBWAY® as directed.

2. Conducts a weekly report based on store performance including but not limited to sales, KPI’S and store operations.

2. Reports any equipment issues that require attention.

2. Implements changes to time management as directed by Subway, local council, and Franchisee.

2. The above is the base of the job description and can be added to from time to time as duties present themselves to be completed at the discretion of the Franchisee.

​PEREQUESITES

A minimum of two (2 -3) years of relevant work Experience OR Level 4 or Higher Relevant Qualification.

Excellent verbal and communication skills.

Physical: Must be able to work any area of the restaurant when needed and to operate a computerized point of sale system/cash register. Position requires bending, reaching, and walking the entire workday. Must have the ability to lift 10 kgs frequently and up to 20 kgs occasionally. Must have the ability to work a minimum of 30 to 60 hours a week.

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