We are seeking an experienced Customer Services Manager to oversee the end-to-end operations of a professional cleaning company. This role covers daily operational control, staff leadership, client relationship management, compliance, and financial oversight. The ideal candidate will demonstrate strong people management skills, business acumen, and the ability to ensure consistent, high-quality service delivery while maintaining profitability.

Position Title: Customer Services Manager

Payrate: $37 - $40 per hour

Minimum Hours: 40 per week

Key Responsibilities

·       Manage daily cleaning operations across residential, commercial, and industrial sites.

·       Standardize and enforce cleaning policies, hygiene standards, and safety compliance.

·       Monitor site performance and introduce continuous improvement initiatives.

·       Ensure all equipment and cleaning products are maintained and safe to use.

·       Recruit, train, supervise, and roster cleaning and operational staff.

·       Conduct staff evaluations and set clear performance standards.

·       Provide leadership, guidance, and motivation to create a high-performing workforce.

·       Resolve workplace disputes and maintain a positive team culture.

·       Manage client relationships for both residential and commercial contracts.

·       Handle escalated customer complaints, ensuring efficient resolution.

·       Monitor customer satisfaction and implement service improvements.

·       Oversee budgets, financial planning, and cost control.

·       Track revenue, expenses, and profitability across contracts.

·       Manage supplier agreements, procurement, and inventory control.

·       Prepare financial and performance reports for management/owners.

·       Ensure compliance with workplace health and safety regulations.

·       Maintain accurate operational records, contracts, and staff documentation.

·       Conduct regular site audits and inspections to ensure quality and safety.

Key Requirements

  • 2 years experience or Level 4 qualifications in bussiness.
  • Strong leadership, negotiation, and interpersonal skills.  Strategic thinker with strong problem-solving ability.
  • Excellent organizational and time management skills.
  • Willingness to travel across multiple work sites.

Apply online or send your CV at vcfirstgrouplimited@gmail.com.

Employer Request: “We prefer a video profile with your application - it helps us get to know you better and may increase your chances of being shortlisted.”

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