We are looking for a full-time (min. 30 hours/week, $25-$35 hourly rate) Restaurant Manager to manage our fine-dining Indian Restaurant.
Duties and Responsibilities:
• Overall responsibility for the profitable operation and organisation of the restaurant, including front of house and back of house.
• Set procedures to ensure a high standard of customer service and customer satisfaction.
• Implement customer enquiry and complaints procedures and ensure all enquiries and
complaints are handled promptly and efficiently.
• Uphold morale in the restaurant.
• Set and manage budgets.
• Work with the Marketing Manager to plan and oversee marketing and promotional activities.
• Manage and train front-of-house staff to maintain high service standards.
• Manage staff rosters/staff records.
• Interview and recruit staff.
• Undertake staff appraisals and disciplinary action when required.
• Have extensive knowledge of local and international beverage trends.
• Establish and enforce health & safety standards across all service and kitchen areas in coordination with the Head Chef and kitchen managers.
• Ensure all equipment and work environments are operational.
• Set cash management procedures and ensure compliance to these procedures.
• Set customer reservation procedures and ensure staff adherence to these procedures.
• Ensure quality of food and beverage presentation.
• Manage restaurant front of house meetings.
• Prepare management reports on the sales and profitability of the business.
• Develop and implement marketing strategies to promote the restaurant.
• Manage branding initiatives to maintain and enhance the restaurant's image.
• Maintain and update social media profiles to engage with customers and promote
offerings.
• Plan and manage events, promotions, and special offers to attract new customers and retain existing ones.
• Schedule regular posts and updates on platforms such as Instagram, Facebook, Twitter, and TikTok.
• Respond to comments, messages, and reviews in a timely and professional manner.
• Any other duties the employer may reasonably require.
Requirements:
• Level 4 or higher qualification in Business or Management or Hospitality or Supervisory
• work experience in the hospitality industry from 2 to 3 years
• Must have customer service work experience in the hospitality industry
• Able to work independently and manage the business
• Ability to multi-task and run a bar and restaurant
• Outgoing and engaging personality with great customer rapport
• Able to train and motivate staff
• Excellent level of communication
