We are seeking a friendly and professional Hotel Receptionist to join our team. The role involves greeting guests, managing reservations, and providing excellent customer service. Applicants should be a Bachelor degree in hospitality, fluency in English and flexibility for shift work, including weekends and evenings up to 11 PM, are essential.

Region: Southland
Job Title: Motel Receptionist
Key Responsibilities:

  • Welcome and greet all guests in a warm and professional manner upon arrival.

  • Manage guest check-in and check-out processes efficiently.

  • Answer phone calls, respond to email inquiries, and provide accurate information about services and facilities.

  • Assist with reservations, cancellations, and room allocations.

  • Handle guest requests and complaints promptly, ensuring a high level of customer satisfaction.

  • Record and update guest information accurately in the system.

  • Maintain a clean, organized, and professional reception area.

  • Liaise with housekeeping and maintenance teams to ensure smooth operations.

  • Perform general administrative tasks such as filing, photocopying, and data entry when required.

Pay rate: Minimum $25/hour, Maximum $30/hour
Guaranteed hours of work per week: Minimum 30 hours, permanent full time
 
Requirements for the job:
Bachelor degree in hospitality.
May work full time, and on weekends and holidays;
Flexibility for shift work, including evenings up to 11 PM;
No criminal record;
Candidates need to be NZ citizens/residents.

Employer Request: “We prefer a video profile with your application - it helps us get to know you better and may increase your chances of being shortlisted.”

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