Front of House

EM Private Limited is seeking enthusiastic Front of House staff to join our team in Hamilton. The ideal candidate will be customer-service focused, hardworking, and able to contribute to a smooth and welcoming dining experience.

Key Duties

• Greet customers courteously, present menus and beverage options, and provide assistance as needed.
• Take customer orders accurately and communicate them to kitchen and back-of-house staff.
• Serve food and beverages efficiently, ensuring orders are delivered correctly and meet quality standards.
• Maintain cleanliness and organisation of the dining area, tables, counters, and service stations.
• Clear tables and return dishes, utensils, and trays to the kitchen promptly.
• Process payments, operate the POS system, and handle cash or digital transactions securely.
• Respond to customer queries, requests, and concerns in a polite and professional manner.
• Assist with preparing tables, setting up service areas, and replenishing supplies as required.
• Coordinate with kitchen and service staff to ensure smooth workflow and timely service.
• Monitor dine-in and takeaway orders to ensure accuracy and prompt delivery.
• Follow all food safety, hygiene, and health & safety protocols at all times.
• Support general business operations and perform other related duties as required.

Required to work for a minimum of 30 hours per week and you will be paid between $23.50 to $27 per hour.

Requirements

• Relevant work experience is preferred but not mandatory.
• Flexible availability, including weekends and evening shifts.
• Strong communication and interpersonal skills.
• Physically able to stand for extended periods.
• Team-oriented with the ability to work collaboratively in a fast-paced environment.
• Excellent coordination, time management, and multitasking abilities.
• High attention to detail and commitment to quality service standards.
• Reliable, hardworking, and enthusiastic about delivering exceptional customer experiences.