Manager

This role requires a high level of customer service, the ability to manage and motivate staff, and sound knowledge of the hospitality industry. The successful applicant will be responsible for overseeing the day-to-day functions of the café, implementing business strategies, and ensuring a high standard of service is maintained at all times.

Key Responsibilities:

l  Manage the daily operations of the café efficiently and effectively.

l  Plan menus in collaboration with staff, ensuring alignment with customer preferences and brand identity.

l  Coordinate and manage special functions and events.

l  Recruit, train, and supervise front-of-house and kitchen staff.

l  Monitor customer feedback and implement service improvements where required.

l  Manage bookings, welcome guests, and assist with customer service duties when necessary.

l  Ensure full compliance with all relevant health, safety, and food hygiene regulations.

l  Maintain high standards of cleanliness, presentation, and food display.

l  Advise customers on Japanese food products and manage the procurement of stock.

l  Develop and implement business development strategies aimed at increasing profitability and customer engagement.

l  Identify and pursue new business growth opportunities.

l  Manage inventory levels to ensure sufficient stock while minimising waste.

l  Plan and execute marketing and promotional initiatives to attract and retain customers.

l  Manage and regularly update the online delivery platform menu (e.g., Uber Eats).

About You:

To be successful in this role, you will ideally possess the following qualifications, experience, and attributes:

l  A New Zealand qualification at NZQF Level 5 or higher in hospitality management, a bachelor’s degree or higher in any field, or at least two years’ relevant managerial work experience.

l  Strong leadership, communication, and marketing skills.

l  A proactive, self-motivated, and solution-focused attitude.

l  Ability to perform effectively under pressure in a dynamic environment.

l  Sound knowledge of hospitality operations and customer service standards.

l  Flexibility to work weekends, public holidays, and variable shifts, as the café operates seven days a week.

l  A clean police record and the ability to pass a pre-employment drug test.

What We Offer:

l  A competitive hourly wage and benefits package.

l  A positive and supportive working environment.

l  Opportunities for professional development and career progression.

How to Apply: 

If you have a passion for Japanese cuisine and want to contribute to Kaipara’s premier Japanese dining experience, we would love to hear from you.

Please submit your CV and a cover letter through this website.

We look forward to welcoming you to the BK's Sushi team.