About Collective
Collective Hospitality is one of New Zealand’s leading catering companies, known for delivering exceptional food and service across a range of premium venues, events, and institutions.

We’ve secured a significant institutional catering contract that includes retail, delivered catering and event services. We’re now looking for an experienced catering and hospitality manager to be our dedicated Account Manager to lead the partnership from setup through to ongoing success.

The Role

We are seeking an experienced Account Manager (Hospitality) to manage and oversee a major institutional catering contract. This role is responsible for the operational delivery, client relationship management, and ongoing performance of catering and event services.

The role involves coordinating multiple internal teams, managing key client stakeholders, and ensuring services are delivered in line with agreed commercial, operational, and service standards.

Key Tasks and Responsibilities
  • Manage the day-to-day delivery and performance of a major institutional catering contract
  • Act as the primary point of contact between the client and Collective Hospitality, managing the client relationship, promoting available catering and event services, and ensuring high satisfaction and seamless service delivery
  • Oversee the coordination of catering, event, and hospitality services across multiple venues
  • Oversee mobilisation, implementation, and ongoing operation of catering services
  • Liaise with internal departments including operations, culinary, logistics, sales, and finance
  • Establish strong working relationships with multiple internal departments and decision-makers
  • Monitor service performance, resolve operational issues, and implement continuous improvements
  • Prepare and deliver regular operational, financial, and performance reports
  • Support account growth and service expansion opportunities within the existing client relationship
  • Manage and support direct reports
  • Manage and oversee key events when required
Skills and Experience Required

Minimum Requirements:

  • At least 4 years’ relevant work experience in hospitality, catering operations, or account management
  • Proven experience managing large or complex premium hospitality or catering operations
  • Strong stakeholder and relationship management skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong organisational, communication, and problem-solving skills
  • Current New Zealand Duty Manager’s Certificate
  • Full, clean New Zealand Driver Licence

Preferred (but not mandatory):

  • Bachelor’s degree or equivalent qualification in hospitality, business, or management
  • Experience working with institutional or corporate catering clients
  • Experience with catering systems or online ordering platforms
Work Location
  • Primary location: Collective Hospitality Head Office, Remuera, Auckland
  • Secondary locations: Client venues across the Auckland region
Additional Information
  • This is a permanent, full-time role
  • Applicants must be legally entitled to work in New Zealand or able to obtain the appropriate work visa
  • Salary will be offered within the stated range and aligned with market rates

 

Employer Questions

Your application will include the following question(s):

  • Are you a NZ Citizen or NZ resident/Do you have permanent work rights to work in NZ
  • Do you have a minimum of 6 years experience working in catering or hospitality event management
  • Do you have at least 2 years experience in a customer facing sales role?
  • Do you have experience in managing projects from concept to completion?
  • Do you have a minimum of 2 years of managing staff
  • Do you have a valid & clean NZ Drivers license
  • Do you have a current Duty Managers Certificate?
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