Retail Bakery Manager

Snells Beach Bakery & Café, established in 2023, is a friendly and community-focused bakery café and lunch bar located in the heart of Snells Beach. We are known for our fresh, high-quality baked goods, satisfying lunch selections, and warm, attentive customer service. We take pride in creating a comfortable and welcoming atmosphere, serving both local residents and visitors with care and passion.

We are currently seeking an experienced and motivated Retail Bakery Manager to oversee and lead our daily bakery operations. The successful candidate will be responsible for managing day-to-day store activities, supervising and supporting staff, maintaining high product and service standards, and delivering an exceptional customer experience.

This role is well suited to a candidate with strong management experience and a solid understanding of hospitality operations, customer service excellence, and staff supervision, particularly within an ethnic food retail or bakery environment.

What we offer:

A Full-time permanent role - 30 minimum guaranteed work hour per week

The rate of pay or salary: $30.00 - $35.00 /hr. before tax

Key Responsibilities:

• Oversee the day-to-day operations of the bakery, including production, sales, and inventory management.
• Recruit, supervise, train, and motivate bakery staff to ensure high performance, efficiency, and teamwork.
• Maintain consistent product quality and ensure all food meets required safety and quality standards.
• Manage financial operations, including budgeting, cost control, cash flow monitoring, and reporting.
• Plan and implement marketing and promotional initiatives to drive sales and enhance customer engagement.
• Ensure the bakery is maintained in a clean, safe, and welcoming condition for both customers and staff.
• Ensure full compliance with all food safety, hygiene, and workplace health and safety regulations.
• Handle customer enquiries, feedback, and complaints in a prompt and professional manner.
• Prepare and maintain accurate staff rosters in line with operational and business requirements.
• Manage cash handling procedures, POS systems, and daily financial reconciliation.

Requirements and skills:

• At least three years relevant experience performing supervisory or managerial duties in food service or hospitality operations, including staff supervision and operational management.
• Proven ability to work efficiently in a fast-paced environment while managing multiple tasks and priorities.
• Strong attention to detail, with a demonstrated commitment to maintaining high food quality and hygiene standards.
• Flexibility to work varied shifts, including early mornings, weekends, and public holidays, as required by business operations.
• Well-developed leadership and staff management capabilities.
• Sound knowledge of food safety requirements, hygiene standards, and retail compliance obligations.
• Excellent customer service, interpersonal, and communication skills.
• Previous experience in an ethnic food retail or bakery environment is advantageous.
• A current Food Safety Certificate, or willingness to obtain one if not already held. 

Applicants for this position should have NZ residency or the legal rights to work in NZ

If you meet our requirements, please forward your cover letter and CV.