Office Manager / Administrative Coordinator role in a small, craft beer e-commerce and subscription business with a brewery taproom. This position focuses on office administration, bookkeeping using Xero, customer communication, and online store management (Shopify). The role is primarily office-based, with occasional operational support in a small team environment. Ideal for an experienced administrator who enjoys variety, owning systems, and supporting end-to-end business operations.

About us

We are a small craft beer retail and subscription business, operating primarily as an e-commerce company alongside a local brewery taproom. Our core business focuses on online retail, subscriptions, customer experience, and business operations, with the taproom forming a supporting part of the overall operation.

We are seeking an Office Manager / Administrative Coordinator to support the day-to-day administrative, e-commerce, and operational running of the business. The role is primarily office-based, with occasional operational support in a small team environment.

As a small business in a fast-changing environment, internal systems and processes are continually evolving. This role requires a highly self-directed individual who can independently plan, prioritise, and structure their workload, as well as develop and maintain practical administrative and financial systems that support the wider business and keep day-to-day operations on track.

Key responsibilities (primary duties)

  • Day-to-day office administration and business coordination

  • Customer service and customer communications (email and order enquiries)

  • Administer and update the online store (Shopify), including product listings, order support, and basic site administration

  • Maintain accurate financial records and manage bookkeeping using Xero, including invoicing, reconciliations, and general finance administration

  • Develop, implement, and maintain practical office, financial, and administrative systems, including schedules, workflows, and tracking processes, and support the business owner with organisation and follow-through

  • Maintain internal processes, documentation, and general operational organisation

Secondary / occasional duties

  • Occasional taproom support when required

  • Where required, act as Licence Controller for occasional shifts (once legally eligible)

  • Run business errands and collect supplies or stock as needed

Essential requirements

Applicants must meet all of the following:

  • At least 3 years’ relevant office or administrative experience, or a relevant diploma-level qualification in business or administration with demonstrated practical experience

  • Experience using Xero or similar bookkeeping software

  • Experience administering an online store or website (e.g. Shopify or similar platform)

  • Strong written and verbal English communication skills suitable for customer-facing work

  • Demonstrated ability to work independently and manage competing priorities in a small business environment
  • Strong organisational and planning skills, with the ability to structure work without close supervision

  • High level of computer literacy, including confidence working across multiple systems and software platforms

  • Full New Zealand driver’s licence (required for regular business errands)

  • LCQ (Licence Controller Qualification), or willingness to obtain. Licence controller responsibilities will only be undertaken once all legal requirements are met

Nice to have (desirable but not essential)

  • Experience working in a similar small business and/or e-commerce environment

  • Experience in retail and hospitality settings

  • Genuine interest in beer and the craft beer industry

  • Comfortable working across Mac and Windows environments and learning new software quickly

  • Familiarity with stock or inventory processes

How to apply

Please apply with your CV and a brief cover letter outlining your relevant experience and why you believe you would be a great fit for this position.

Employer Questions

Your application will include the following question(s):

  • Do you currently have the right to work in New Zealand?
  • Do you have at least 3 years’ relevant office or administrative experience, or a relevant diploma-level qualification in business or administration with practical experience?
  • Do you have hands-on experience managing day-to-day bookkeeping using Xero or similar accounting software?
  • Do you have experience administering an online store or website (e.g. Shopify or similar)?
  • Do you hold a full driver’s licence eligible for NZ?
  • Which best describes your Licence Controller Qualification (LCQ) status?
Apply Now
Save