Massage Clinic Manager

At Massage Loft, we provide a wide range of relaxing and therapeutic massage services in a tranquil, safe, and hygienic environment. Our services are designed to relieve body aches, muscle soreness, and fatigue, helping clients restore balance and well-being.

We are highly ranked on Google for delivering excellent massage services in Papakura and Pukekohe, Auckland, and we are committed to continuous improvement to maintain our strong reputation and high customer satisfaction. Our goal is to consistently provide the best possible experience for every client.

As our business continues to grow, we are seeking a Massage Clinic Manager to join our professional and friendly team. The successful candidate will have a strong passion for wellbeing, a commitment to high standards of customer service, and a proactive, can-do attitude. 

Purpose of the Role

The purpose of this role is to oversee the daily operations of the massage clinic while ensuring the delivery of high-quality customer service. The Massage Clinic Manager is responsible for creating a welcoming, safe, and comfortable environment for all clients, maintaining high customer satisfaction, and ensuring clinic operations align with the company’s brand standards and business objectives.

Key Responsibilities

• Ensure all clients are greeted warmly and experience a consistent, high-quality service in line with the company brand
• Oversee client flow and allocate clients to appropriate therapists based on availability and client needs
• Ensure effective communication with clients to understand their initial enquiries and body conditions, and ensure therapists are fully informed of client needs
• Manage and resolve client complaints and feedback professionally and promptly

• Oversee appointment scheduling and ensure accurate recording of client and booking details
• Monitor daily clinic operations to ensure smooth service delivery
• Ensure adequate staffing levels and efficient rostering

• Supervise, support, and guide reception, massage therapy staff and new incoming staff
• Ensure staff follow clinic procedures, treatment protocols, and customer service standards
• Encourage teamwork and contribute to a positive and professional work environment

• Monitor retail sales and client rebooking performance against targets set by management
• Assist with implementing promotions and service improvements

• Ensure compliance with health and safety procedures
• Monitor and maintain high standards of cleanliness and hygiene
• Report any issues or risks that may impact the organisation, its clients, staff, or health and safety

• Ensure sufficient stock levels of massage oils, towels, and other consumables are maintained

• Act as a point of contact between management, staff, and clients

*** Please note we require our staff to be available to work weekends, evening and public holidays. 

About You

To be considered for this position, you will have:

• At least two years of relevant experience working in a similar work environment (experience working in a Thai Massage Clinic is preferred); OR
• Hold a relevant qualification at level 4 or above
• Strong communication and customer service skills.
• The ability to maintain strict client confidentiality.
• A professional, respectful, and positive attitude.
• A solid understanding of workplace hygiene and safety requirements.
• Be willing to learn and participate in training

How to Apply

If this role aligns with your skills and experience, please submit your CV and cover letter via MyJobSpace.

Please note: Applicants must be a New Zealand citizen, a New Zealand resident, or hold a valid New Zealand work visa.

We look forward to hearing from you.