Job Details:

Location: Auckland

Position: Inbound Tour Operator 

Wage: $25.00 hourly rate

Hours of work: Minimum 30 hours per week, Maximum 48 hours per week, shifted by

                           roster from Monday to Friday.

GSN Pacific Ltd is an inbound travel agency specialising in New Zealand tourism products. We are seeking TWO dedicated and detail-oriented Inbound Tour Operators to support our growing inbound markets, particularly clients from Malaysia, Thailand, the Philippines, Singapore, China and India. This role focuses on coordinating comprehensive travel arrangements and delivering culturally appropriate, high-quality travel experiences tailored to diverse international clients.

Skills & Experience Required

  • At least 2–3 years of relevant experience in the tourism, travel, or hospitality industry AND a relevant tertiary qualification

  • Bachelor’s degree or higher in relevant industry 

  • Strong organisational skills and attention to detail

  • Ability to manage multiple bookings and deadlines independently

  • Excellent communication and customer service skills

  • Competency in computer systems and inbound booking platforms

  • Fluency in written and spoken English is required

  • Mandarin Chinese language skills are highly advantageous due to business communication needs with Malaysian and China clients

  • Full NZ driver licence with no restriction


Additional Attributes

  • Strong cross-cultural communication skills

  • Understanding of Southeast Asian, China and Indian travel markets and customer expectations

  • Ability to work effectively in a fast-paced inbound tourism environment

  • Genuine interest in the tourism industry and long-term career development


Key Responsibilities

  • Liaise with international inbound clients to understand travel requirements, preferences, and budgets

  • Design detailed and customised itineraries for group and FIT travellers

  • Arrange and book accommodation, transport, restaurants, attractions, and activities

  • Prepare quotations and issue invoices accurately and in a timely manner

  • Monitor, manage, and control travel budgets to ensure cost-effectiveness while meeting client expectations

  • Adjust itineraries flexibly in response to budget changes, availability, or client requests

  • Coordinate closely with hotels, transport providers, restaurants, and local tour operators

  • Ensure itineraries meet clients’ cultural expectations and dietary requirements

  • Handle changes, cancellations, and unexpected travel issues professionally

  • Prepare confirmations, vouchers, and travel documentation

  • Deliver high-quality customer service before, during, and after travel

  • Willingness and ability to work overtime and be on call outside of normal working hours

  • Assist and supervise junior staff to resolve issues and monitor their work

 

If you are interested in this position, please do not hesitate to send your CV to [email protected]

Applicants for this position should have NZ residency or a valid NZ work visa 

 

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