We are looking for a confident and customer-focused Front of House Supervisor / Duty Manager to lead service operations and ensure an outstanding guest experience. This role is ideal for someone with strong leadership skills, excellent floor presence, and a hands-on approach to service. You will be responsible for overseeing front-of-house operations, managing staff during shifts, and ensuring compliance with liquor licensing and venue standards.

Key Responsibilities

  • Lead and manage front-of-house service during shifts

  • Ensure a warm, professional, and consistent guest experience

  • Supervise, support, and motivate FOH staff including servers and bartenders

  • Manage table service, reservations, and floor flow efficiently

  • Handle customer feedback, complaints, and service recovery professionally

  • Ensure compliance with liquor licensing laws and responsible service of alcohol

  • Open and close the venue as required, including cash handling and reporting

  • Maintain high standards of cleanliness, presentation, and service

  • Coordinate with kitchen and bar teams to ensure smooth service

Requirements & Experience

  • Minimum 2 years’ experience in a Front of House, Supervisor, or Duty Manager role

  • Valid LCQ Certificate (essential)

  • Full or restricted driver’s licence with reliable personal transportation

  • Ability to work evening shifts, weekends, and public holidays

  • Strong leadership, communication, and problem-solving skills

  • Calm and professional under pressure in a fast-paced environment

  • Well-presented with a strong customer-service mindset

What We Offer

  • Competitive pay based on experience and responsibility

  • Supportive and professional work environment

  • Opportunity to grow into senior management roles

  • Staff meals/discounts and ongoing development

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