We are seeking a proactive, organised and people-oriented Operations Manager Assistant to join our team.

This is a hands-on and excited role that supports operational coordination, client services, activities and events, general management and administrative tasks for our retirement villages. You will work closely with internal teams, clients and partners to ensure smooth operations, high service standards and a welcoming environment across our facilities and programmes.

Job Description _ key responsibilities

· Support the planning, coordination and delivery of daily, weekly and monthly activities, programmes and services that enhance clients’ wellbeing and engagement

· Provide general operational support, including coordination, communication, scheduling and basic inventory and facility-related functions

· Build positive and respectful relationships with clients, supporting a welcoming and professional environment

· Support the organisation and delivery of special events, celebrations and community activities

· Assist with operational and activity administration, including scheduling, basic record keeping and internal communication

· Welcome clients, ensuring a friendly, professional and respectful experience

· Respond to enquiries and requests in a timely and considerate manner

· Support general facility operations, including maintaining cleanliness, assisting with laundry and general housekeeping tasks when required

· Follow all Health & Safety policies and procedures, and promptly report hazards, concerns or incidents

· Communicate effectively with colleagues to support smooth daily operations and task coordination

· Participate in ongoing training to stay current with procedures and best practices

· Maintain confidentiality and respect the privacy of all individuals

· Carry out additional reasonable duties as assigned by the Manager or Director

 

 

 

Requirements & Qualifications

· Fluent in English and Mandarin (spoken and written)

· A warm, respectful and service-oriented communication style, especially when working with seniors

· Strong organisational skills and attention to detail

· A hands-on, problem-solving mindset with flexibility to manage unexpected changes

· Comfortable learning and using property management and booking systems

· Willingness to travel domestically when required

· Master and Postgraduate Degree is preferred

 

 

Why Join Us?

· A meaningful role working closely with seniors and clients

· A diverse position combining community, hospitality, travel and operations

· Supportive, values-driven team culture

· Bright career growth path with great potentials.

Employer Request: “We prefer a video profile with your application - it helps us get to know you better and may increase your chances of being shortlisted.”

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Employer Questions

Your application will include the following question(s):

  • Do you have a legal visa to work in New Zealand
  • Are you passionate for aged care as your long-term career?
  • What's your salary expectation and relevant experience?
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