Gardena Court Motel is the perfect accommodation choice for visitors to Hamilton — whether travelling for business, a family holiday, sports events, or a weekend getaway. Conveniently located close to Hampton Downs, Seddon Park, and Mystery Creek Fieldays, we pride ourselves on offering comfortable, welcoming, and reliable accommodation to both short-term and extended-stay guests.

We are currently seeking a hands-on, motivated and experienced Motel Manager to oversee the daily operations of our property and ensure an exceptional guest experience.

As Motel Manager, you will be responsible for the overall management of the motel’s operations, ensuring smooth day-to-day functioning, high occupancy rates, excellent customer service standards, and strong financial performance.

This is a leadership position suited to someone who is operationally capable, commercially aware, and passionate about hospitality. This is a permanent full-time position; you will be required to work at least 40 hours per week from Monday to Sunday. 

Key Responsibilities

Operational Management

  • Oversee the day-to-day operation of the motel, ensuring smooth front-office, housekeeping, and maintenance functions
  • Manage reservations, check-ins, check-outs, and guest enquiries across all booking platforms
  • Ensure rooms, common areas, and facilities meet cleanliness, presentation, and safety standards at all times
  • Handle guest feedback, complaints, and special requests in a professional and timely manner

Staff Management

  • Recruit, train, supervise, and roster reception, housekeeping, and maintenance staff
  • Set clear performance expectations and ensure staff follow motel policies and procedures
  • Monitor staff performance and provide coaching, support, and disciplinary action where required
  • Ensure compliance with employment agreements and workplace health and safety requirements

Financial & Administrative Management

  • Manage daily cash handling, payments, invoicing, and reconciliation
  • Monitor occupancy rates, room pricing, and revenue performance
  • Prepare basic financial reports, budgets, and cost-control measures
  • Manage supplier relationships, purchasing, and inventory control

Sales, Marketing & Customer Service

  • Optimise online booking channels (e.g. Booking.com, Expedia, direct bookings)
  • Implement pricing and yield strategies to maximise occupancy and revenue
  • Maintain high guest satisfaction ratings and online reviews
  • Develop repeat business and relationships with corporate and long-stay clients

Compliance & Property Management

  • Ensure compliance with all relevant New Zealand legislation, including health and safety, fire safety, and accommodation regulations
  • Coordinate maintenance, repairs, and inspections to protect the condition and value of the property
  • Maintain accurate records, policies, and operational documentation

Skills & Experience Required

  • At least a Bachelor's Degree in Hospitality or Tourism Management OR

  • At least 3 years of experience in motel, hotel, or hospitality management

  • Strong leadership and staff management skills

  • Excellent customer service and communication abilities

  • Sound financial management and budgeting skills

  • Experience with booking systems and online reservation platforms

  • Ability to work flexible hours, including weekends and public holidays

  • Strong problem-solving and organisational skills

 

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