Shift Manager

This role is for the leaders, motivators and organizers who can manage people and shifts like a boss. Being a BurgerFuel shift manager is like being a platoon leader, managing your team through effective communication, quality control and most importantly, keeping your cool when times get hot! Nonetheless, you’ll be customer service expert, which means you’ll run your shift operations to provide only the best burger experience to all customers during all operating hours.

Key responsibilities of the role:

·        Complying with systems/manuals such as Food & Packaging Manual, Food Safety Plan, Kitchen Log Book and Prep List

·         Adhering to and enforcing BurgerFuel policies and guidelines

·         Responsible for food quality, customer service and cleanliness of the shift

·         Opening and/or closing the store (Cash Up and Lock Up procedures)

·         Assigning tasks to employees on shift and following up on completion

·         Motivating employees to attain the highest standards

·         Training employees on correct BurgerFuel procedures

·         Ordering supplies and product (and addressing any issues regarding these)

·         Taking and resolving customer complaints/feedback

·         Communicating memos and other important information from Head Office

·         Assisting with staff rosters and payroll as and when needed

·         To be aware of any quality issues, especially relating to product safety and shelf life

·         Ensure store and staff hygiene is maintained to the highest standard

·         Attend and actively participate in weekly Shift Manager’s Meetings

·         Must be on time and remain on site for entire shift

The above list is not exhaustive, and you may be required to undertake other tasks as directed to ensure these key responsibilities are delivered.

All roles are required to assist with food preparation, store set-up/knockdown and detail cleaning duties.

Experience/qualifications required:

Minimum 2 years QSR experience as a shift manager/supervisor. 

Previous experience with BurgerFuel would be an advantage

To be successful in this role, you will need:

Strong leadership and communication skills 

Time management and organisation skills

Outstanding customer service skills

Negotiation and delegation skills

Able to withstand long periods of standing and lifting objects

Location Pukekohe Auckland

Positions available 1

Employment is permanent and for a minimum of 30hrs a week

Shifts are between 8am to Midnight Monday to Sunday including public holidays

The role is required to work in any of our Auckland stores

Pay rate offered is $25 to $27 per hour depending on experience

Applicants must be able to work evenings, weekends and public holidays 

If you are interested in applying for this role, please send a cover letter and a detailed CV. Please also detail if you are a New Zealand Citizen, resident, NZ visa holder or based offshore.