Are you passionate about hospitality and exceptional guest experiences? We're seeking a dynamic and skilled Hotel Service Manager to lead our team and elevate our guest services to new heights at Marsden Services Limited. It is a full-time role with a minimum guaranteed 30 hours of work per week.

MAIN TASKS:
 Maintain a high level of guest satisfaction during check-in and check-out and ensuring guests needs are met during their stay. 
 Responsible for handling booking enquiries answering emails and phone calls and making sure the hotel PMS system is updated with special emphasis on yielding and rates.
 Increase occupancy and profitability and promoting hotel services and amenities through up-selling strategies.
 Proactive management of customer feedback and complaints ensuring positive resolutions for the guest.
 Communicate and coordinate with housekeeping team to ensure rooms are ready and available for check-in guests.
 Monitoring staff performance to ensure they are meeting standards of quality service and customer satisfaction. 
 Conducting audits to ensure that all aspects of the hotel are in compliance with legal requirements. 
 Assisting in the development and implementation of budgets for departments within the hotel. 
 Overseeing the day-to-day operations of the hotel to ensure smooth operation of all departments. 
 Reviewing guest feedback and making recommendations to management regarding any issues or concerns


Requirements:
 The successful applicant must hold relevant work experience or relevant qualification.
 The applicants must be NZ residents or citizens or have valid work rights in New Zealand.


If you are ready to make an impact and take guest service to the next level, we would love to hear from you!

Employer Request: “We prefer a video profile with your application - it helps us get to know you better and may increase your chances of being shortlisted.”

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