Practice Manager/Dental Assistant

The ideal Practice Manager will bring solid experience in administration, team leadership, and healthcare compliance, along with a strong commitment to providing exceptional customer service. For the Dental Assistant role, strong communication skills are essential, and prior experience in customer service would be an advantage.

Practice Manager:

Working hours: 35 hours/week

Wage Rate: $23.00 to $ 24.00 per hour.

Dental Assistant:

Working hours: 32- 35 hours/week

Wage Rate: $23.00 to $ 24.00 per hour.

Job Responsibilities(Practice Manager):

• Manage staff performance cycles, staff training, including regular performance reviews and goal setting.

• Create and maintain staff rosters to ensure adequate coverage.

• Manage inventory and facility upkeep to maintain an organised and efficient practice environment.
• Set up clear processes to help the team stay on top of GST returns, bills, and account checks.
• Handle all ACC claims to make sure they’re submitted correctly and processed on time.
• Send monthly financial updates to the Directors, pointing out important numbers and where improvements can be made.
• Keep the website up to date and help run marketing events to promote the practice.
• Help create a friendly and productive workplace by working well with others and keeping things running smoothly.
• Liaise with suppliers, contractors, and service providers.
• Ensure staff follow infection prevention and control protocols, including sterilisation and waste management.
• Oversee patient billing, accounts receivable, and debt follow-ups.
• Ensure patient records are kept accurate and secure in accordance with Privacy Act requirements.
• Identify opportunities to improve practice efficiency and patient retention.

Job Requirements:

• Previous management experience for at least one year or a diploma-level 5 qualification or above in business or management.

• Strong leadership and team management skills, with a track record of motivating, inspiring, and guiding teams toward shared goals.

• Technically proficient in Microsoft Office Suite, with hands-on experience using dental or medical practice management software.
• Passionate about delivering exceptional service and creating a welcoming, people-first environment.

Job Responsibilities (Dental Assistant)

• Greeting and preparing patients for treatment.
• preparing and sterilising instruments; caring for dental equipment.
• Assisting dentists chair‑side, handing instruments/materials.
• following infection prevention & control protocols.
• Administrative/reception tasks, ordering supplies, charting etc.
• Process insurance claims and handle billing inquiries.
• Maintain patient records with accuracy and confidentiality

Job Requirements:

• Preference will be given to candidates with at least six months of front desk experience or a Level 3 or 4 tertiary qualification in business or management.

• Strong communication and multitasking skills.

• A team player with a patient-focused mindset.