Operations Manager

We are a growing business in Christchurch Canterbury, committed to delivering excellent service to our clients. We are currently seeking an experienced and motivated Operational Manager to oversee both customer service operations and office administration. This role requires a hands-on leader who can manage people, processes, and day-to-day operations effectively.

We offer excellent pay rate from $30 - $40 per hour depending on what you bring to the role. Your flexibility is important; however, we guarantee minimum of 30 hours a week.

Key Responsibilities:

Develop and review policies, programs, and procedures to support customer relations, service delivery, and office operations.

Plans and implements after-sales services to handle complaints and other feedback

Liaise with manufacturers, suppliers, professionals, service providers, and internal teams to identify and respond to customer expectations

Assist in planning and evaluating office services and performance standards.

Allocate staff, workspace, and equipment, assign tasks, and monitor employee performance.

Manages office records and accounts

Ensure office equipment and supplies are regularly maintained and replenished.

Ensure office compliance with workplace health and safety regulations, as well as relevant legislation, policies, and procedures.

Manage and train customer service and office staff, while coordinating HR activities including recruitment, promotions, performance management, payroll, training, and supervision.

Provide leadership, direction, and motivation to staff members.

Qualifications & Experience

Tertiary qualification at Level 4 or above or in management, finances or any relevant area of study

At least 2 years’ relevant work experience may substitute for a formal qualification

Leadership experience preferred

Interpersonal, communication, and problem-solving skills

Competent with Microsoft Office and customer service systems

Organisational, scheduling, time management and coaching capabilities

What We Offer:

Supportive team environment.

Opportunities for career growth and professional development.

How to Apply:

Please apply with your CV and a cover letter outlining your suitability for the role and your current visa status.