Anaya Hospitality Limited takes pride in employing one of the best teams of enthusiastic people who work hard to give the utmost level of customer satisfaction.We are searching for a committed, proactive hospitality professional who would thrive in an existing, fast paced environment. To be successful in this management role it is essential that you have worked in a similar role and that you have impeccable time management skills. You will need to have outstanding skills in customer service, people management & have a "can do" attitude. To plan, oversee and direct the operation of a restaurant / food &beverage department. The role entails ensuring the efficient management of the restaurant and maintain food, service and health and safety standards to the establishment's standards. Maintain the profitable business performance of the restaurant. Supervise and manage all restaurant service employees. Main duties & responsibilities include: Overall responsibility for the profitable operation and organisation of the bar/restaurant, including front of house and back of house.
Set and manage budgets. Organise and supervise marketing and promotional activities. Manage all front of house staff - impart knowledge, skils and training to al front of house staff to ensure high standards. Manage staff rosters/staff records. Interview and recruit staff. Undertake staff appraisals and disciplinary action when required. Identify, develop and maintain establishment policies and procedures. Have extensive knowledge of local and international beverage trends. In conjunction with the Executive / Head Chef plan the restaurant/bar menus. Plan establishment beverage lists. Set policies and maintain standards for health &safety at work in all restaurant service areas, as well as kitchen areas (in conjunction with the Executive / Head chef and other kitchen managers). Ensure all equipment and work environments are operational.
Arrange for equipment purchases and repairs. Order and maintain (non-food) inventory to ensure efficient operations.
Meet with suppliers.
Liaise with licensing authorities and other regulatory bodies as required.
Set cash management procedures and ensure compliance to these procedures.
Set customer reservation procedures and ensure staff adherence to these procedures.
Ensure compliance with restaurant security procedures.
Ensure compliance with the establishment's host responsibility practices and adherence to sale and supply of alcohol regulations.
• Ensure quality of food and beverage presentation.
• Interact with customers and inform on food and beverage options.
• Set procedures to ensure a high standard of customer service and customer satisfaction.
• Implement customer enquiry and complaints procedures and ensure al enquiries and complaints are handled promptly and efficiently.
• Uphold morale in the restaurant.
• Ensure relationship between front of house and kitchen staff si of a high standard.
• Manage restaurant front of house meetings.
• Prepare management reports on the sales and profitability of the business.
Any other duties the employer may reasonably require. Person Specification: A minimum of two years of relevant work experience A Level 4 or higher qualification in Hospitality/Hotel/Business Management or similar may substitute the above stated work experience requirements May hold Manager Certificate (Sale and Supply of Alcohol Act) or willing to work towards it If you believe you have the qualities we are looking for and want to be a part of a successful team, please get in touch! You must be eligible to work in NZ to apply for this role. You must be eligible to work minimum 32 hours(Full time) Applicants for this position should have NZ citizenship, residency or a valid NZ work visa