Job Summary

The Administration & Operations Support Officer - Laundry Services is responsible for maintaining administrative records, monitoring operational processes, and ensuring service documentation is accurate and complete. The role supports efficient laundry operations by reviewing records, preparing reports, and assisting management with operational monitoring, quality control and assisting on the laundry and ironing on occasion.

Hours of Work: Minimum guaranteed 30 hours per week

Key Responsibilities

  • ·         Conduct routine audits of laundry service records to ensure accurate documentation of customer orders, processing, and delivery.
  • ·         Review laundry logs, service reports, and order documentation to verify accuracy and completeness.
  • ·         Monitor daily laundry operations to ensure compliance with company procedures and quality standards.
  • ·         Maintain organized administrative records of laundry transactions, service schedules, and inventory reports.
  • ·         Identify discrepancies in orders, processing, or documentation and coordinate with staff to resolve issues promptly.
  • ·         Support operational workflow by assisting the Business Operator with monitoring staff performance and operational efficiency.
  • ·         Prepare reports on operational performance, service accuracy, and quality control findings.
  • ·         Ensure confidentiality and proper handling of customer information and company records.
  • ·         Have knowledge and skills in washing, folding and ironing

Flexibility & Operational Coverage
• Able to work early shifts (from 6:00 AM) or late shifts (up to 11:00 PM) if required.
• Willing to work any days of the week from Monday and Sunday.

Physical Requirements
• Ability to stand for extended periods where operational monitoring is required.
• Ability to lift and move laundry loads when assisting operations if necessary.

Job Requirements:

Ø  Applicants must have the legal right to work in New Zealand.

Ø  At least 1 year of relevant experience in administration, auditing, or operational record management.

Ø  Have knowledge, understanding and be able to demonstrate laundry processes (washing, folding, ironing) to monitor operational quality and support staff when required.

Ø  Pass the Laundry services- written and application assessment.

Ø  Excellent time management skills 

Ø  Strong attention to detail and ability to maintain accurate records.

Ø  Good organizational and time management skills.

Ø  Ability to monitor processes and identify discrepancies or quality issues.

Ø  Ability to work both independently and as part of a team.

Ø  Strong communication and problem-solving skills.

If you are interested, please email your documents to [email protected]

Employer Request: “We prefer a video profile with your application - it helps us get to know you better and may increase your chances of being shortlisted.”

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Employer Questions

Your application will include the following question(s):

  • Do you have a verifable experience as an admin/ auditor/ operational record management
  • Do you have knowledge of laundry processes (washing, drying, ironing) to monitor operational quality and support staff when required?
  • Willing to work as early as 6:00am or late shifts up to 11:00pm when required to support the team?
  • Do you have the legal right to work in New Zealand?
  • There might be long break in between of the shifts, will you be happy to take this position?
  • When shortlisted, wil you be able to attend a written and application assessment?
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