Hotel Manager

EMPIRE HOTEL 2017 LIMITED, known for delivering quality hospitality services, is seeking a Hotel Manager to join our team in Stratford, Taranaki. The ideal candidate must be reliable, possess excellent communication skills, and demonstrate strong leadership and operational expertise. 

Key Duties -

• Plan, organise, and direct the overall operations of the hotel to ensure efficient service delivery and achievement of business objectives.
• Oversee front office, housekeeping, food and beverage, and maintenance departments to maintain high operational standards.
• Manage reservations, guest arrivals and departures, and ensure the provision of high-quality accommodation and guest services.
• Monitor and enhance guest satisfaction by professionally handling complaints and implementing service improvements.
• Develop, implement, and review operational policies and procedures to ensure smooth day-to-day management.
• Prepare and manage budgets, control expenditure, and oversee financial performance, including revenue management and cost control strategies.
• Determine room rates, analyse occupancy trends, and implement pricing strategies to maximise profitability.
• Recruit, train, supervise, and evaluate staff performance to maintain productivity and service excellence.
• Schedule staff rosters to ensure appropriate coverage across all departments.
• Coordinate purchasing, supplier negotiations, and contractor services to support hotel operations.
• Develop and implement marketing and promotional strategies to increase occupancy rates and strengthen market positioning.
• Ensure compliance with licensing, health and safety, employment, and other regulatory requirements.
• Monitor overall business performance and introduce operational improvements to enhance service quality and profitability.

Required to work for a minimum of 30 hours per week and will be paid between $30 to $35 per hour.

Other requirements:

• Minimum of 1 year relevant experience in hospitality or at least a relevant Level 5 qualification.
• Valid Manager’s Certificate. 
• Availability to work weekends and evening shifts.
• Strong leadership and team management skills.
• Excellent time management and organizational abilities.
• Hardworking, motivated, and passionate about hospitality.
• High attention to detail and quality service standards.
• Ability to multitask effectively in a fast-paced environment.
• Calm and professional under pressure, with strong problem-solving skills.