Office-based administrative role coordinating daily operations in a security department. Responsibilities include scheduling CCTV, alarm, monitoring, and maintenance jobs; liaising with technicians; tracking progress; and managing customer enquiries and bookings. The role supports documentation, reporting, databases, quotations, and invoicing coordination while ensuring compliance with procedures. Requires strong organisation, communication, attention to detail, multitasking ability, professionalism, and confidence with office systems; security operations knowledge is an advantage.

About Us
MSL is a New Zealand-based services company providing electrical, plumbing, and security solutions to residential and commercial clients. Our security division delivers services including CCTV installation, alarm installation and upgrades, alarm monitoring, maintenance, and customer support.
We are seeking a reliable and organized Security Department Administrator to support our growing security operations team.

Role Overview
This is an office-based administrative role responsible for coordinating daily operations within the security department. The position focuses on scheduling, customer communication, documentation, and workflow support for services such as CCTV systems, alarm installations, monitoring, and maintenance.
Key Responsibilities
Operational Coordination
  • Coordinate scheduling of CCTV, alarm installation, upgrade, monitoring, and maintenance jobs
  • Liaise with technicians regarding daily job allocations and updates
  • Monitor job progress and ensure service timelines are met
Customer Service
  • Respond to customer enquiries via phone and email
  • Coordinate bookings, confirmations, and service updates
  • Maintain professional communication with residential and commercial clients
Administration & Documentation
  • Prepare job documentation, service records, and internal reports
  • Maintain accurate databases, filing systems, and service logs
  • Support preparation of quotations and assist with administrative invoicing coordination
Compliance & Internal Support
  • Maintain organised records in line with company procedures
  • Support alarm monitoring documentation processes
  • Provide general administrative assistance to the security team
Skills & Attributes
  • Strong organisational and time-management skills
  • Clear written and verbal communication skills
  • High attention to detail and accuracy
  • Ability to manage multiple tasks and priorities
  • Professional and customer-focused approach
  • Confidence using standard office systems and software
What We Offer
  • Stable, full-time employment
  • Supportive team environment
  • Opportunity to grow within a developing company
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