Receptionist

Job Description:

Excellent opportunity to join a successful and well-established Rotorua based company and become a part of a great team.

Duties and responsibilities include, but are not limited to the following:

• Greet, welcome and check in guests upon arrival, ensuring a high standard of
  customer service
• Assist guests during their stay and respond to their needs, inquiries and
  requests -Arrange and manage reservations, bookings and accommodation
  services
• Answer, screen and direct telephone calls in a professional manner
• Handle guest check-outs, payments and related transactions accurately
• Receive and resolve complaints from guests and the public in a timely and
  professional manner
• Provide accurate information regarding the motel’s services, facilities and local
  attractions
• Maintain and update booking systems, guest records and administrative
  documentation
• Receive, sort and distribute correspondence, deliveries and messages
• Maintain a clean, tidy and professional reception area
• Perform general administrative duties including data entry, filing, email handling
  and photocopying
• Work collaboratively with housekeeping and management to ensure smooth daily operations

Job requirement: applicant must meet following requirement to apply for this job

• NZQF Level 2 qualification is required
• At least three year of relevant work experience in relevant industry
• Good communication and interpersonal skills
• Strong customer service orientation
• Ability to work independently and as part of a team
• Good organisational and multitasking abilities
• Basic computer skills and ability to use booking systems
• Professional, reliable and well-presented

To submit your application, click Apply Now!!!