Customer Service Supervisor required at Maruia Hot Springs. This full-time role ($30–$34/hr) involves supervising front desk operations, supporting a small team, and delivering excellent guest service in a remote environment. Applicants should have hospitality experience, strong computer skills, and the ability to work independently. Barista experience preferred. A tertiary qualification is preferred. Must be willing to live and work in a remote location. Accommodation options available.

 

Guest Services Supervisor – Maruia Hot Springs (Live & Work Remotely)

Maruia Hot Springs is a remote, nature-based wellness destination on the West Coast. We are seeking a capable and adaptable Guest Services Supervisor to support daily front-of-house operations and lead a small team in delivering exceptional guest experiences.

This is a hands-on role combining guest service, team support, and operational systems management in a unique off-grid environment.

Key responsibilities:

  • Supervising front desk operations and guest services
  • Leading shifts and supporting a small team
  • Managing guest enquiries, bookings, and service delivery
  • Operating booking systems, POS, and administrative processes
  • Supporting reporting, systems, and workflow improvements
  • Preparing beverages including coffee as required
  • Maintaining high service standards in a remote setting

Skills & experience:

  • Relevant experience in customer service, hospitality, or operational environments
  • Demonstrated team leadership or supervisory capability
  • Strong computer skills and ability to learn systems quickly
  • Ability to work independently and problem-solve
  • Barista experience preferred

Qualifications:

  • A tertiary qualification (any discipline) is preferred, particularly where supported by relevant experience

The role requires:

  • Willingness to live and work in a remote location
  • Availability to work weekends
  • Adaptability to a hands-on, team-based environment

Additional information:

  • Experience working in remote or rural environments is highly valued
  • Applicants currently based in New Zealand with relevant local experience are encouraged to apply

What we offer:

  • $30–$34 per hour (depending on experience)
  • Full-time, permanent role (minimum 30 hours per week)
  • Onsite accommodation available
  • A supportive team and unique lifestyle environment

Applicants must be legally entitled to work in New Zealand or meet the requirements for an Accredited Employer Work Visa.

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