Assistant Front Office Manager

About Park Hyatt Auckland

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with an elegant brand to create authentic hospitality experiences.

About the Role

This position will fulfill a duty manager role. It will be required to workday or night shifts according to business demands. 

We are looking for a candidate who will exhibit high levels of empathy and emotional intelligence, fostering meaningful connections with both guests and team members. The role requires proven leadership capability, with the ability to effectively guide, support, and develop larger teams. Strong critical‑thinking and sound decision‑making skills are essential.

Some of the responsibilities include:

• Ensures that all Front Office employees provide exceptional guest service at all times.

• Assists the Front Office Management Team in efficiently managing the department.

• To operate the computerized Automatic Night Audit system and to produce balanced daily results.

• To ensure the daily accuracy of traffic sheets, folios, all types of vouchers and restaurant checks, before sending them to the Finance department.

• To be familiar with the handling of cashiering functions

• You are required to fulfil a ‘Chief Warden’ role in the event of an emergency.

What we need from you:

• Ability to work a 7-day rotational roster

• Well-developed Communication and Customer Relations Skills.

• Well-developed Computer Skills particularly MS Office, email and Hotel Property Management system

• Comprehensive knowledge of business needs, financial reporting and productivity requirements.

•  Minimum 2 years of experience in similar roles within 5‑star hotel environments.

• Must have legal working rights in New Zealand for a 2-year period.

• Must have legal rights to work in NZ for a 2-year period.