Head Housekeeper

Head Housekeeper

Located near Auckland Airport, our motel offers comfortable, high-quality accommodation with excellent connectivity and a reliable shuttle service. We are now seeking 01 skilled Head Housekeeper to manage our housekeeping operations.

Job requirements

• At least 2 years of relevant work experience in housekeeping
• Exceptional customer service, communication skills
• Be able to work weekends and nightshifts, public holiday
• Must be computer literate
• Proven experience within an accommodation setting is an advantage, along with a high level of performance
• A true passion for hospitality and people, with a generous approach to training and motivating staff
• Flexibility with client requests driven by a caring thinking
• Well-presented, with a warm and engaging personality
• Holding NZ residency or a valid NZ work visa.

Tasks & responsibilities

• Supervises and coordinates the daily activities of housekeeping staff, including task allocation, performance monitoring, and workflow management
• Allocates rooms and assigns housekeeping tasks based on occupancy levels, check- in/check-out schedules, and guest arrivals and departures
• Ensures all guest rooms and motel facilities meet cleanliness and presentation standards prior to guest arrival
• Conducts regular inspections of rooms and facilities and takes corrective action where required
• Oversees stock control of linen, cleaning supplies, and guest amenities, including monitoring usage and coordinating reordering to ensure cost-effective operations.
• Maintains staff rosters and assists with workforce planning based on occupancy trends and operational needs
• Trains, guides, and supervises housekeeping staff, supporting performance, resolving
  issues, and maintaining team productivity and morale
• Ensures compliance with health, safety, and hygiene requirements and maintains housekeeping procedures
• Reports maintenance issues and follows up to ensure timely resolution before rooms are released for occupancy
• Communicates with motel management regarding room availability, operational priorities, and staffing requirements
• May assist with cleaning and support front office/reception duties during peak periods to ensure smooth operations 
• Responds to guest requests related to housekeeping and supports overall guest satisfaction

What we offer

• This role is permanent and full-time (minimum 30 hours/ week). The job location is based in Auckland
• Competitive wages ranging from $26 to $31 per hour depending on individual experience and skills

If you’re interested in this exciting opportunity, apply now. You must either attach your CV or provide detail on your work history. Please specify the country of location, immigration status when you apply.