Rooms Division Manager

Haven Hospitality Limited trading as Hidden Lake Hotel in Cambridge is seeking a permanent Rooms Division Manager to join their team.

We guarantee a minimum of 30 hours work per week. The successful applicant must be available weekends and public holidays. 

The Rooms Division Manager is responsible for overseeing the hotel’s housekeeping functions, including the management of the housekeeping team and room maintenance processes to ensure the property remains safe, functional, and well-presented.

Remuneration ranges from $29 - $35 per hour, depending on skills and/or experience.             

To be successful for this job, you will have a relevant diploma qualification in hospitality or management, or 3 years’ experience in hotel operations.

The key job duties of a Rooms Division Manager inlcude:

·       Manage housekeeping operations to ensure rooms and public areas meet hotel cleanliness standards.

·       Manage room inspections and ensure readiness for arrivals.

·       Manage housekeeping operations to ensure rooms and public areas meet hotel cleanliness standards.

·       Determine schedules based on guest bookings and allocate duties to Commercial Housekeepers, Contract Cleaners and Maintenance staff.

·       Confer with Hotel Shift Managers to ensure a seamless hotel experience.

·       Maintain maintenance and cleaning logs and ensure timely resolution of issues.

·       Train and manage staff within department area and ensure high productivity and quality is adhered to.

·       Provide coaching and performance feedback.

·       Foster a positive and professional team culture.

·       Oversee the general maintenance and upkeep of guest rooms, public areas, and hotel facilities.

·       Conduct routine property inspections to identify maintenance issues.

·       Coordinate and prioritise maintenance tasks with maintenance staff or external contractors.

·       Ensure preventative maintenance schedules are followed.

·       Monitor building systems including lighting, HVAC, plumbing, and safety equipment.

·       Assist with refurbishment projects and room improvement initiatives.

·       Manage room inspections and ensure readiness for arrivals.

·       Coordinate room priorities with the Front Office.

·       Monitor housekeeping supplies and linen inventory.

·       Ensure compliance with health and safety standards.

·       Ensure staff adhere to company policies and procedures.

·       Prepare staff schedules and manage labour costs.

·       Ensure exceptional guest service standards are maintained across all rooms departments.

·       Monitor guest feedback and online reviews.

·       Implement service improvements where required.

·       Ensure rooms and facilities meet guest expectations at all times.

·       Ensure compliance with health and safety regulations.

·       Conduct safety checks in guest rooms and public areas.

·       Ensure emergency procedures are understood by staff.

·       Maintain security awareness across the property.

·       Prepare operational reports including occupancy, housekeeping productivity, and maintenance updates.

·       Manage departmental budgets and expenses.

·       Monitor operational costs and identify efficiency opportunities.