About Us

·         We are a leading commercial cleaning services provider, delivering high quality, reliable cleaning solutions to our clients. With a commitment to service excellence, and client satisfaction, we seek a proactive Cleaning Manager in Canterbury to lead operations, maintain service standards, and build lasting relationships with clients and staff.

·         Competitive hourly rate: NZD 30.00 - 35.00 (based on experience and qualifications)

·         Permanent full-time position with 30 hours per week guaranteed

Job Description 

·         Oversee day to day operations and customer service delivery.

·         Monitor service levels, quality standards, response metrics, and ensure continuous improvement in customer satisfaction.

·         Handle escalated customer complaints or disputes personally; ensure they're resolved efficiently and professionally.

·         Develop, implement and review customer service policies, procedures and After sales service programs

·         Schedule and roster staff, manage attendance, and ensure operational coverage.

·         Ensure staff and service delivery complies with NZ Health & Safety regulations.

·         Train, coach, and supervise staff; conduct inductions, safety briefings, and performance reviews

·         Identify opportunities for training and process optimisation.

·         Foster a positive work culture focused on service excellence, teamwork, and professional development

Qualifications & Experience

·         Tertiary qualification at Level 4 or above or in management, finances or any relevant area of study

·         At least 2 years’ relevant work experience may substitute for a formal qualification

·         Leadership experience

·         Interpersonal, communication, and problem-solving skills

·         Competent with Microsoft Office and customer service systems

·         Organisational, scheduling, time management and coaching capabilities

How to Apply

To apply, please submit your CV and a brief cover letter outlining:

·         Your suitability for the role

·         Your current visa status

·         Your availability

 

Apply Now
Save