Customer Service and Office Manager

Position Overview

Kiwi Disposals NZ Limited requires a full-time Customer Service and Office Manager
to oversee customer service, office administration, and support inbound stock
processes within a warehouse environment, including supervision of a small team.

Key Responsibilities

• Manage customer enquiries via phone, email, and online platforms (Shopify,
  Trade Me)
•  Resolve customer issues, returns, and order discrepancies
•  Process orders, invoices, credits, and refunds accurately
• Maintain records and ensure systems are kept up to date (Cin7, Shopify, Trade
  Me experience is preferred)
• Coordinate communication between office, warehouse, and management
• Support receiving, checking, and processing of inbound stock
•  Supervise two employees within the inwards goods department
•  Ensure accurate stock entry and maintain inventory accuracy
• Investigate and resolve stock discrepancies
• Follow company procedures for stock handling, returns, and exceptions
• Maintain safe working practices and comply with health and safety requirements

Skills and Experience Required

• Experience in customer service and administrative work
• Basic understanding of stock or warehouse processes
• Good attention to detail and organisational skills
• Ability to manage multiple tasks and work independently
• Competent with computer systems

Qualifications

• No formal qualification required, however, a good knowledge of basic accounting is preferred.

Please submit your application if you meet the above requirements and are interested in the position.