Job Title: Customer Service Manager
Company: Sharp Limited
Location: Hamilton
Employment Type: Full-time, Permanent
Hours: Minimum 30 hours per week
Pay Rate: $30.00 – $35.00 per hour (depending on experience)


About the Company

Sharp Limited, is a cleaning company operating in Waikato, mainly in Hamilton and
surrounding areas. We pay attention to detail with every job and deliver excellent
customer service. Due to ongoing operational requirements, we are seeking an
experienced Manager to lead our team.


About the Role

The Customer Services Manager is responsible for the day-to-day running of our
business, including the rostering, training, and coaching of team members, delivering
excellent service to ensure high levels of customer satisfaction, creating business
strategies to attract new customers, preparing sales reports and monitoring inventory
levels on new stock. This role is ideal for a passionate, hard-working individual, with a
commitment to high standards and an interest in learning and developing their skills in
our organisation.


Ideal candidates should have at least two years of relevant work experience in the
cleaning industry and/or a relevant qualification at level 4 and above. This is a full-time
permanent position. Minimum working hours of 30 per week. Wage rate will range
between $30 to $35 per hour depending on prior experience and/or qualification.


Key Responsibilities:
• Plan, coordinate, and oversee daily business operations to ensure efficient service
delivery.
• Develop and implement effective customer service procedures and standards.
• Monitor staff performance and provide training and support to ensure service
excellence.
• Manage rostering, labour costs, and staff scheduling to maintain productivity.
• Oversee inventory control, stock ordering, and supplier coordination.
• Handle and resolve customer complaints and feedback promptly and
professionally.
• Maintain compliance with company policies, brand standards, and New Zealand
health, safety and hygiene regulations.
• Monitor sales performance reports, and support budgeting and cost control
activities.
• Support marketing, local promotions, and community engagement activities.
• Recruit, train, and supervise team members to build a strong and motivated
workforce.
• Drive continuous improvement initiatives to increase efficiency and customer
satisfaction.
• You may be asked to provide a drug and alcohol report.

Skills and Experience Required
• Minimum 2 years of relevant industry experience, OR.
• Relevant qualification at Level 4 or above.

• Strong leadership, communication, and organisational skills.
• Knowledge of health and safety requirements.
• Ability to work under pressure in a fast-paced environment.
• Customer-focused approach with attention to detail.
What We Offer
• Competitive hourly pay based on experience.
• Ongoing training and development.
• Stable full-time permanent employment.
• Opportunity to work with a well-known international brand.


How to Apply:
If you are a motivated and experienced professional with a passion for customer service,
please apply online with your CV and a brief cover letter. Please ensure that you provide
copies of your relevant qualifications and confirmation of relevant work experience at the
time of applying or else your application will not be considered. Only shortlisted
applicants will be contacted.

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