Excellent opportunity for a Fast Food Cook to join a successful and busy Wellington based Hell Pizza and become a part of a friendly team. The role involves preparing and cooking pizzas and other takeaway food items, providing excellent customer service, and maintaining high food safety and hygiene standards in a fast-paced environment.

SPECIFIC DUTIES & RESPONSIBILITIES

To perform duties within the store that combine both food preparation and customer service. May be required to work in all areas of the store such as pizza and food preparation, phones and counter, as well as any other duties, within reason, from time to time. Operate all store equipment including ovens and register. Responsible for ensuring 100% customer service.

Prepare Orders

  • Prepare and cook HELL products to brand quality and quantity standards.
  • Prepare and serve cold drinks, desserts etc.
  • Package food products accordingly for eat-ins, takeaway or delivery.
  • Distribute food products to servers and drivers.
  • Follow food preparation guidelines.

Customer Service

  • Serve customers promptly, politely and informatively.
  • Receive phone calls ensuring all calls are answered within 3 rings.
  • Impart menu information accurately.
  • Seize opportunities to up sell and encouraging ordering.
  • Accept payment from customers and provide change as necessary.
  • Relay food orders and any customer allergen concerns accurately to pizza makers.
  • Inform customers of any unavoidable changes to their orders and compensate appropriately.
  • Deal with customer complaints according to HELL complaints procedures.
  • Record all complaints in Complaints Book.
  • Manage customer service to a high level of customer satisfaction.
  • Maintain the highest standards of food and service.

Other Duties

  • Cleaning duties as rostered.
  • Maintaining cleaning and hygiene standards.
  • Continuously develop skills.
  • Complete training tracker tests relevant to station roles.
  • Ensure that your behaviour is always compliant with brand policies.

GENERAL DUTIES & RESPONSIBILITIES

  • Be punctual and work the hours and times specified.
  • Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
  • Support and help develop a positive workplace culture.
  • Demonstrate excellent interpersonal communication skills.
  • Responsibly manage all business resources within accountability levels.
  • Undertake all duties and responsibilities outlined in this Job Description and all other duties as required by the business.
  • Comply with all employment obligations.
  • Promptly undertake to complete all reasonable and lawful instructions and directions given.
  • Serve the business in good faith, promoting and protecting the business’ best interests.
  • During work time, and such other times as may be reasonably required, dedicate all effort to the execution and fulfilment of the duties, responsibilities, obligations and instructions related to employment.
  • Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.

REQUIREMENTS FOR THE JOB:

  • Must have level 1 qualification
  • Work experience not required
  • Ability to follow food safety and hygiene standards
  • Must be reliable, punctual, and a good team player
  • Able to work during weekend and public holiday
  • Able to start working in the early morning and late evening 

Location: Wellington  

Number of Position: 1

Hours of Work: 30 Hrs per week

Job Type: Permanent Full time

Pay Rate: 24-25 per hour

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